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As a member of the Treasury Management Operations team, this position performs advanced back office functions and provides support for the operations of traditional and less common Treasury Management services. This position will work closely with Treasury Management Managers, Treasury Management Sales Officers and Treasury Management Customer Support Specialist on different online platforms and/or advanced Treasury Management services. This position requires a working knowledge of a wide variety of Treasury Management services.

Essential Duties and Responsibilities

• Knowledge of Treasury Management services offered on multiple systems, including consideration for each system and how they interact in setting customer level parameters.
• Knowledge of the more complex or less common Treasury Management services.
• Work directly with varying levels of bank management in the support of Treasury Management customers/services.
• Assist support with file formatting errors for multiple Treasury Management services.  Work with support using varying file formats that translate the expected format to the bank’s systems.
• Work with multiple systems and programs on the banking core that relate to Treasury Management services, and troubleshoot across multiple systems to resolve customer errors.
• Coordinate with other areas of the bank to troubleshoot and support Treasury Management products and services.
• Take ownership of issues until they are fully resolved.
• Review maintenance completed by other Treasury Management associates.
• Risk Review ACH and Remote Deposit customers.
• Maintain account analysis billing system.
• Knowledge of the NACHA ACH Rules and Guidelines.
• Knowledge of Risk documentation related to Treasury Management services that is applied in the day to day operations of these services.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and
• Three plus years of related experience required; treasury management, banking operations and/or customer service experience preferred. 

Computer Skills 

• MS Office programs

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.