We’re looking for motivated, engaged people to help make everyone’s journeys better.

Payrate: $28 per hour

Location: 236 Vanderpool St, NJ 07114

Benefits 

• Paid time off 

• 401k, with company match 

• Company sponsored life insurance 

• Medical, dental, vision plans 

• Voluntary short-term/long-term disability insurance 

• Voluntary life, accident, and hospital plans 

• Employee Assistance Program 

• Employee Discounts 

• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Analyze data from custom computer screens and prepare driver run sheets for each flight
• Assign Drivers to gates and flights
• Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
• Monitor driver’s kitchen departure time
• Track all flight, gate, meal order and other changes in flights
• Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
• This position will rotate periodically between scheduled shift, and vacation relief shift.

Qualifications

Education:

• H.S. diploma required
• Associate’s degree preferred

Work Experience:

• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others
• 1-2 years of shipping/receiving experience preferred

Technical Skills: (Certification, Licenses and Registration)

• Able to drive on the ramp (must be 21+ driver’s license)
• Able to multi-task in a hectic environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to make independent decisions
• Able to compile data from multiple sources with a high degree of accuracy
• Able to communicate status changes to all parties in a timely manner
• Driven to document and improve processes
• Must have valid driver’s license

Language / Communication Skills:

• Able to develop rapport with major client

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: none

Exemption Classification: non-exempt

Internal Relationships: unit employees

External Relationships: customers

Work Environment / Requirements of the Job:

• Must be able to function in a warehouse environment 
• May be required to rotate between day and night shift

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Mgr, Transportation or General Manager

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position  

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:  
 

Excellence 

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. 

• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. 

Passion 

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. 

• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. 

Responsibility 

• We care about what we do, and we understand the impact we have on others and the planet. 

• We always look out for each other –creating a safe workplace environment is everyone’s responsibility. 

Respect 

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. 

• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. 
  

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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If you want to be part of a team that helps make travel and culinary memories, join us!