Position Overview:

The Transaction Review Specialist (TRS) will be a member of the Transaction Services team. The TR Specialist will be primarily responsible for ensuring every approved consumer transaction is correctly documented in the ecoATM database and meets the required criteria for an approved transaction. The position requires the ability to remain focused while quickly and thoroughly reviewing ecoATM transactions. Accordingly, attention to detail is a must. 

Please note: This position is full time with a 40 hour work week. The role will require a flexible shift schedule with the ability to work nights/weekends. 

Hourly Pay Rate: $18.00 - $20.00/hr

Key Responsibilities: 

• Data entry and editing  
• Review daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approval  
• Generate reports for various law enforcement jurisdictions using local database, pdf process, or online forms 
• Review online documentation for potential fraudulent, utilizing provided tools to determine verification of information 
• Running weekly reports for law enforcement dissemination 
• Online article tracking for identified state jurisdictions 
• Review reports and flag suspicious activity; provide verification and communication of identified activity 
• Provide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experience 

Additional Duties: 

• Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification) 
• Perform timely and accurate verifications, as requested 
• Review real-time devices and accurately detect device condition (PGV) 

Education & Experience 

• High School Diploma/GED or 1+ year experience in retail or fast-paced environment, to include 6+ months of data entry/verification experience required 
• Experience in a call center-type environment a plus 

Knowledge, Skills & Abilities 

• Strong attention to detail and efficiency 
• Ability to handle multiple tasks, ensuring timely completion 
• Must be self-motivated, resourceful  
• Proven ability to work autonomously 
• Proficient in data entry  
• Able to navigate through databases  
• Basic knowledge of MS Office (Word, Excel, Access, Outlook) 
• Effective oral and written communication skills  
• Proven ability to work both independently and as part of a team  
• Timely attendance 
• Able to work a flexible schedule, including evenings and weekends 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.