Job Summary:

Develops and provides services for Revenue Cycle departments, including education, training to staff and oversight of compliance and assessment of skills, and maintaining records.

Job Responsibilities:

• Develops, coordinates, and delivers Epic and Revenue Cycle training programs for new and existing staff using adult learning principles, standardized curriculum, and competency-based instructional methods.

• Conducts classroom, virtual, one-on-one, and at-the-elbow training related to Epic applications, Revenue Cycle workflows, departmental operations, and integrated software solutions.

• Develops and maintains training materials, learning activities, competency assessments, and educational resources to support operational effectiveness and user proficiency.

• Utilizes Epic, HealthStream, and other available reporting tools to identify knowledge gaps, monitor training effectiveness, recommend coaching opportunities, and support continuous learning initiatives.

• Provides ongoing operational and application support to end users by addressing workflow questions, reinforcing standardized processes, and promoting effective use of Epic functionality.

• Recognizes varying learning styles and adapts instructional methods to meet individual and group training needs while fostering learner engagement and success.

• Collaborates with Information Technology, Revenue Cycle leaders, clinical and operational stakeholders, and Epic support teams to support training initiatives, workflow improvements, and system optimization efforts.

• Participates in the planning, implementation, and support of Epic, operational, and workflow-related projects as a representative of the Revenue Cycle Training Team.

• Assists with training administration activities, including training schedules, learning management systems, educational communications, reporting, and assigned departmental projects.

• Participates in Epic education team initiatives, instructional design efforts, team development activities, and problem-solving initiatives that enhance Revenue Cycle operations and end-user performance.

• Reviews application functionality, workflow processes, and system updates to ensure training content remains accurate, relevant, and aligned with organizational objectives.

• Serves as an advanced training resource for Revenue Cycle departments by providing consultation, coaching, and guidance related to Epic system utilization, workflow efficiency, and staff development.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Relies on experience and judgment to plan and accomplish goals.

• Must be able to work independently as well as in a team situation and meet deadlines.

• Must possess excellent organizational, presentation and listening/verbal skills.

Position Requirements:

Work Experience

• A minimum of 3 years' relevant experience as determined by the organization

Education

• Bachelor's degree or higher in related field, as determined by the organization required upon hire.

Additional Education Information

• A combination of education, training and experience may be considered in lieu of degree.

Licensure/Certification/Registration

• Certified/Accredited through Epic Systems in one or more of the following applications; Epic Care Ambulatory, Epic Care Urgent Care, Benefits Engine, Cadence, Grand Central, Hello World, Hospital Outpatient Department, MyChart, Payer Platform, Prelude, Referrals and Authorization, Resolute – Hospital Billing and Professional Billing, Training Environment and Documentation or Welcome required upon hire.

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: No-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.