This position contributes to the design and continuous improvement of training materials and methodologies, adapts delivery to diverse audience needs, and supports the overall effectiveness, consistency, and quality of training initiatives. 

Key Responsibilities/Outcomes: 

• Deliver established and advanced training programs to meet the evolving needs of internal and external clients 

• Take ownership of training efforts related to new tools, technologies, and products within scope 

• Deliver internal training sessions covering product knowledge, sales processes, desktop tools, technology systems, applications, client service, and enterprise initiatives 

• Provide constructive feedback to learners to support skill refinement and development

• Support external clients with the installation, adaptation, and operation of products and applications 

• Customize and adapt training content to meet specific client needs and drive onboarding and adoption 

• Adjust training delivery in real-time based on participant engagement and learning needs 

• Continuously explore and implement new, more effective training techniques 

• Suggest and lead improvements to existing training programs 

• Actively seek and incorporate feedback to enhance delivery style, methods, and overall training effectiveness 

• Fluent German & English, both written and spoken, is a must

• Bachelor's degree (BA/BS) with 4–6 years of relevant experience, or an equivalent combination of education and professional experience. 

• ITIL certification and a solid understanding of IT Service Management processes. 

• Proven experience delivering training in a corporate or client-facing environment. 

• Experience working in a Service Desk, End User Services, or Digital Workplace Solutions environment is highly preferred. 

• Strong understanding of IT support processes, end-user technologies, workplace tools, and emerging technologies, with the ability to translate technical concepts into engaging learning experiences. 

• Excellent presentation and facilitation skills with the ability to engage diverse audiences. 

• Experience adapting training materials and delivery styles to suit different audiences. 

• Strong communication and interpersonal skills. 

• A proactive mindset with a passion for continuous improvement. 

Why Unisys?

• Hybrid working possibilities within real & practiced customer-centricity as well as employee diversity

• The individual counts at Unisys - be a trusted team member and have supportive supervisors

• Inclusion & Ethics - Work in an ethical company culture where you can be yourself

• Be part of our internal career development programs (variety of technologies, continuous personal career growth)

• Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities

• Industry leading 15 week onboarding & training including travels to Budapest (2x 2 weeks Unisys Training Lab) and Munich (1 week – client training (potentially non-mandatory))

• Life insurance – 200% of salary covered

• Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)

• Sports Card – can be used for gym memberships among other health and wellness offerings

• PPK - 1,5% sponsorship, starting after 3 month probation period

• Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)

• Surplus payments for non-standard shifts (weekend, night, holidays)

• Competitive salary and company bonus within an unlimited work contract

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