About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Training Coordinator NAMER - SKIL

Grade: 9

Location: Belgrade (hybrid)

The Training Coordinator is responsible for the day-to-day administration, coordination, and execution of global learning operations that support NCR Atleos field associates, instructors, and business stakeholders. The role ensures that training schedules, enrollments, learning-system activities, onboarding support, reporting, vendor coordination, and compliance requirements are completed accurately and on time. The Training Coordinator works closely with Learning Business Partners, instructors, Global Learning, Human Resources, Finance, field teams, customers, and external vendors to support effective learning delivery and a consistent learner experience.

KEY AREAS OF RESPONSIBILITY

Coordinating Training Operations
• Monitor the global Training Coordinator mailbox and provide support to sister regions as needed.
• Complete instructor requests related to session administration and other LMS activities.
• Identify and report NCRU concerns, discrepancies, and process issues to the Global Learning team.
• Support learning programs, deployments, and rollouts, including programs such as TM Academy.
• Provide customers and internal stakeholders with training on NCRU operations and processes as needed.
• Register learners for classes in response to approved requests.
• Monitor enrollments and support achievement of the 80% course fill-rate target.
• Support field-initiated programs, including OFS activities, as needed.
• Provide operational support to regional Learning Business Partners.
• Support instructor certification requirements for newly introduced classes.
• Manage NCRU tickets and follow them through to resolution or appropriate escalation.
Training Schedule Management
• Analyze training demand, business requirements, and identified skill gaps to support schedule development.
• Create a training schedule that supports field and regional business needs.
• Communicate the finalized schedule and subsequent updates to the business.
• Maintain the training schedule and make necessary adjustments when demand, capacity, or instructor availability changes.
• Coordinate training dates with Paul, Ricky, and the instructor team.
• Monitor class fill rates and other operational factors to determine whether classes should be confirmed or canceled.
• Send targeted or last-minute invitations to the business when class enrollment is below target.
• Monitor low-enrollment classes and coordinate cancellation decisions and communications when required.
• Maintain the instructor schedule and publish the current version to SharePoint.
• Create schedules and manage enrollments for Piece Parts and Targeted Training programs.
New Hire Onboarding Support
• Work with Human Resources to understand hiring plans, expected volumes, and onboarding schedules.
• Track completion of the mentoring checklist.
• Maintain new-hire welcome letters and onboarding communication templates.
• Maintain new-hire onboarding trackers and ensure information remains current.
• Confirm that new hires complete all prerequisite tasks and required tests before attending training.
• Send welcome letters and required pre-training information to new hires.
Reporting and Analysis
• Provide learning reports to customers and business stakeholders as requested.
• Prepare training enrollment update reports.
• Prepare training outlook and actuals reports for the Finance team.
• Analyze skill gaps and participation data to identify areas where additional training promotion or scheduling is required.
• Report sessions delivered by instructor.
• Prepare learner evaluation reports.
• Report completed sessions and the number of learners trained.
• Produce reports on class fill rates, cancellations, no-shows, enrollments, attendance, and completion trends.
Managing Expenses and Vendors
• Facilitate the ordering of supplies, training materials, and course materials required for delivery.
• Ensure expenses are approved in advance where required and remain aligned with the approved budget.
• Submit expense claims within the timeframe required by policy and include all required receipts and supporting documentation.
• Provide the hotel and Security team with learner numbers on a weekly basis.
• Communicate changes in learner schedules and attendance requirements to the hotel.
• Meet with the hotel on a quarterly basis to review concerns, service levels, and operational requirements.
• Coordinate payment of internet services for the Monrovia and Edison training locations.
• Coordinate processing of electricity statements for the Torrance training location.
Learning Metrics and Compliance
• Ensure all course rosters are closed no later than the day following the end of the class.
• When moving a learner from one class to another, process the withdrawal first to preserve accurate reporting.
• Use the approved terminology and correct reason codes when processing class withdrawals.
• Monitor, report, and escalate learner no-shows in accordance with the established process.
• Create and maintain job aids for all training coordination processes on the designated shared site.
• Provide a monthly update to the Leadership team covering completed activities, learning metrics, operational needs, risks, and required support.
• Update Learning metrics on a monthly basis and validate data quality before publication.
• Apply continuous improvement practices to strengthen training operations, reporting accuracy, and the learner experience.

BASIC QUALIFICATIONS
• Associate's degree in Business Administration, Education, Human Resources, Learning and Development, or a related discipline, or equivalent practical experience.
• 2-4 years of experience in training administration, learning operations, scheduling, program coordination, or a related area.
• Experience using a learning management system and completing learner, session, roster, and enrollment administration.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and customer-service skills, with close attention to detail and data accuracy.
• Ability to manage multiple priorities, deadlines, and stakeholder requests in a fast-paced, matrix-managed environment.
• Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, Teams, and SharePoint.
• Ability to analyze operational data, identify issues, and escalate risks appropriately.
• Ability to work independently and collaborate effectively with global and regional teams.

PREFERRED QUALIFICATIONS
• Bachelor's degree in Education, Business, Human Resources, Organizational Development, or a related field.
• Experience supporting a global or multi-regional learning organization.
• Experience with NCRU, Cornerstone LMS, or a comparable enterprise learning platform.
• Advanced Excel skills and experience preparing operational dashboards, forecasts, and management reports.
• Experience coordinating instructor-led, virtual instructor-led, and blended learning programs.
• Knowledge of learning metrics, roster compliance, enrollment processes, and training scheduling practices.
• Experience coordinating vendors, facilities, materials, and learning-related expenses.
• Experience developing job aids, process documentation, and standardized operating procedures.
• Proven ability to adapt to changing priorities and identify opportunities for process improvement.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.