By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: 

Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 

PRIMARY PURPOSE:  To train, organize, develop and deliver core curriculum; to maintain a schedule of regularly delivered training in each assigned areas; and to ensure high quality training is delivered supporting internal and external client needs.  Designs training plans and materials; and organizes and conducts training programs for applicable business units.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Develops and designs training materials and programs in both classroom and web-based environments.
• Delivers training program that meets, supports, and incorporate business needs, objectives, strategies, and policies.
• Identifies the present and future needs of training classes and existing colleagues after analysis of overall course framework.
• Creates and maintains assessment and evaluation tools used consistently for internal users.
• Maintains product knowledge, industry knowledge, and familiarity with claims management internal processes.
• Acts as liaison between the business units to deliver effective curriculum and training programs that achieve the defined learning and business objectives.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as required.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred.

Experience
Six (6) years of experience in claims management system or equivalent combination of education and experience required to include two (2) years training experience including presentations and Microsoft related products experience.

Skills & Knowledge

• Excellent knowledge of Adult Learning and blended learning methodologies
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Excellent problem-solving skills
• Ability to provide blended learning opportunities for colleagues
• Ability to link content and delivery of cross-functional subjects
• Ability to conceptualize, plan and initiate appropriate action
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $63,404.00 - $75,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.