Training Assistant

Location: Costa Rica

Every day, our teams across the world work together to turn scientific breakthroughs into life-changing medicines that reach up to 100 million patients a year. Lonza is a place where people can make a unique impact, grow their careers and belong.

Join our Learning Operations support team in Costa Rica and play a key role in ensuring employees have access to the training and resources they need to succeed. This is an exciting opportunity to support global learning operations, work with diverse business functions, and contribute to compliance, employee learning, and operational excellence across the organization.

What you will get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

• A variety of benefits dependent on role and location.

• Exposure to global stakeholders and cross-functional teams.

• Opportunities to develop expertise in learning systems, compliance, and operational excellence.

• A collaborative environment focused on continuous improvement and career growth.

What you will do:

• Serve as the first point of contact for learning and training-related requests, resolving routine inquiries and escalating more complex issues when needed.

• Process learning management system (Cornerstone) transactions accurately and in compliance with GxP requirements, training procedures, and documentation standards.

• Manage learning plans, curricula, assignments, observers, and learning objects within the learning management system.

• Generate, analyze, and distribute standard reports to support training compliance and business needs.

• Support employees completing web-based training by providing guidance on navigation, access, and training logistics.

• Work closely with stakeholders across HR, Quality, Manufacturing, Supply Chain, Engineering, EHS, and other business functions to support training requests.

• Identify process improvement opportunities, utilize problem-solving skills to address challenges, and contribute to operational efficiency.

What we are looking for:

• Associate's, Bachelor's degree, or equivalent qualification in Education, Biological Sciences, Physical Sciences, Engineering, or a related field.

• Experience in customer service, training administration, learning operations, or another role involving employee or customer support.

• Strong proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Excellent attention to detail with the ability to maintain accurate records and manage high volumes of data.

• Strong written and verbal communication skills with business-fluent English.

• Ability to analyze information, solve problems, prioritize work effectively, and escalate issues appropriately.

• A collaborative mindset with the ability to build productive relationships across multiple functions and organizational levels.

You will feel at home at Lonza if you:

• Take ownership, step forward, and enjoy meaningful responsibility.

• Love solving problems and thrive in a complex, fast-moving environment.

• Are curious, always looking to learn and improve.

• Work collaboratively, contributing to something bigger than yourself.

• Are motivated to make a difference through work that impacts customers and their patients.

Why Lonza:

We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, you will have the freedom to grow, the support to succeed and the chance to contribute to work that matters.

We are the makers of the medicines of tomorrow.

Join us. Be you. Apply now.