Job Title:

Job Description

Role: - Trainer II  

Designation: Lead, Training & Quality

Location: Gurugram

Years of Experience: 2+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

• Responsible for providing day-to-day functional direction to Game Changers within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training material through classroom learning, hands on demonstration and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet the business standards.
• Maintain relevant product knowledge for each workflow by processing apps, attending client and cross functional meetings (as needed) and side by side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups.
• Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

   Desired Skills:

• Ability to manage and support a team.
• Ability to achieve stretch targets.
• Should be able to contribute to process improvements and innovation in the training function
• Effective problem-solving skills
• Ability to work under pressure.
• Extremely energetic with high maturity levels.
• Customer Orientation.
• Willingness to work in shifts along with the team in customer business time.
• Good team player with willingness to learn and drive to achieve. 
• Preferred experience in customer service (International market). 

Educational Qualification – Graduation

Disclaimer:-Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

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