Trading Application Support Specialist – Bangkok – (W/M)

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 25 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are currently looking for a Trading Application Support Specialist (W/M), based in Bangkok for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will:

Support Client in the day to day use of our trading platform :

• Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes)
• Define severity and area of the issue
• Solve the tickets according the require knowledge following the proper process by escalated if needed
• Address customer requests through resolution or escalation
• Keep updated the customer about the solving process of their ticket (step, timing)
• Support local and foreign customers (International context with multinational customers)

Contribute to the Implementation of new projects for clients

• Be responsible of the configuration of the client : be a part of the key value chain : Client Success Manager /Product Owner/PreSales /Sales to ensure a smooth and transparent configuration of the customized platform according to the clients’ requirements
• Deploy the products at customer’s site (integration)

Provide customer satisfaction to our clients by sharing knowledge and key success factors of our platform to optimize trading systems of our clients :

• Provide training to client (user and IT team).  
• Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customer

Skills and Requirements:  

• Bachelor or Master’s Degree in Computer Science or Software Engineering, Computer Engineer, Information Technology, or related field 
• 2-5 years’ experience in application / production development and/or support role. New graduates are welcome.
• Problem solving and analytical skills; troubleshoot system issues
• Ability to work effectively with a remote team using collaborative tools such as Microsoft Teams
• Strong customer service skills – ability to work with customers in a manner that is professional, compassionate, and effective
• Thai native with fluency in English
• Positive, dynamic, can-do attitude, teamwork
• Able to work under pressure
• Ability to communicate easily (internally and with customers)
• Interest in a financial trading support environment
• Experience in financial application support would be an advantage

Benefits and Working conditions of the role:

• 5 days a week: Monday to Friday and after onboarding period working 5 days a week including Saturday and Sunday - office hours 9 am – 6 pm and possible move to 7 am - 4 pm
• Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates,
• Medical Insurance
• Annual Health Checkup
• Meal allowance of 1000 BATH every month
• 15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation until a maximum of nineteen (19) days of paid annual leave is reached.
• After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday.
• Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, Real-time systems, Trading, Finance, …)
• Integrate a team of highly skilled and talented people
• A real human team spirit in an international environment,
• Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code…)
• A dedicated and tailored onboarding program

The opportunity is located close to Sala Daeng BTS - ​Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, Bangkok