• Review and monitor total loss claim inventory to ensure timely handling and resolution.
• Assign and distribute new total loss claims based on workload and staffing needs.
• Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions.
• Review claim files for quality, accuracy, compliance, and adherence to company procedures.
• Approve settlement authority within established limits and escalate exceptions as needed.
• Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims.
• Monitor cycle times, pending claims, and key performance metrics to identify and address delays.
• Conduct claim audits and provide feedback to improve claim quality and consistency.
• Assist adjusters with negotiation of disputed vehicle values and settlement concerns.
• Oversee title processing, salvage disposition, and lienholder payoff activities to ensure timely completion.
• Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments as needed.
• Ensure compliance with state regulations, company guidelines, and documentation standards.
• Conduct team meetings to communicate department updates, performance expectations, and process changes.
• Provide coaching, mentoring, and performance feedback to team members.
• Assist with training and onboarding of new total loss adjusters.
• Track staffing needs, productivity trends, and workload distribution to support operational goals.
• Prepare and report departmental metrics and trends to management.
• Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes.
• Serve as the primary point of contact for complex total loss claims requiring supervisory involvement.

About YOU

Required

• 5 years of P&C insurance background with a minimum of 3 years total loss claims handling.
• Significant knowledge of repair and total loss techniques and statutory requirements are necessary.
• Spanish-English bilingual proficiency
• Valid Driver’s License
• Bachelor’s Degree

Preferred

• Prior supervisory role.

Physical Requirements

• Prolonged periods sitting at a desk working on the computer.