Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join our Corporate Payroll team. This position provides high-volume support to employees and managers related to timesheets, payroll, and other pay-related matters.

Primary Responsibilities:

• Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate.
• Assist employees with time sheet entries and corrections in the system of varying complexity in accordance with established timekeeping and payroll procedures.
• Review payroll and timekeeping information to identify issues and assist with resolution.
• Assist employees and managers with timecard questions and transactions.
• Process garnishments and garnishment refunds in accordance with established procedures.
• Process Notification of Change (NOC) and direct deposit returns and assist with employee banking and payment issues.
• Respond to a high-volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate.
• Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up.
• Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed.
• Support payroll and timekeeping audits, reporting, and special projects.
• Identify recurring issues and escalate when needed.
• Maintain confidentiality of employee and payroll information.
• Perform other duties as assigned.

Required Qualifications:

• High school diploma/GED and 2+ years of payroll or timekeeping experience.
• Experience with Deltek, Costpoint, and or any other timekeeping systems.
• Deadline oriented and ability to multi-task.
• Proven working experience in providing customer phone and ticket support.
• Strong Client-facing and communication skills.
• Strong knowledge of time charging and payroll policies/procedures, adhering to company and federal labor laws.
• Working knowledge of helpdesk software, databases, and remote control.
• Experience supporting payroll and/or timekeeping processes.
• Ability to research and resolve employee questions and issues.
• Strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Experience handling confidential employee information.
• Proficiency with Microsoft Office.
• Experience working with payroll, timekeeping, or case management systems.
• Ability to work U.S. East Coast business hours and additional hours as needed.
• U.S. citizenship required with the ability to obtain a security clearance as needed.

Desired Qualifications:

• Experience researching payroll and timekeeping issues.
• Experience working with HR, Payroll, Legal, or other internal teams.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.