Theater Account Provisioning Specialist — Federal Health IT

Location: Remote (United States)
Clearance: Active Secret required

Enable Secure Access. Support Mission-Critical Healthcare Operations.

Rackner is seeking a Theater Account Provisioning Specialist to help authorized healthcare personnel obtain timely, accurate access to essential clinical technology systems. This position plays an important role in maintaining dependable healthcare operations by ensuring account requests are processed correctly, access requirements are verified, and provisioning activities follow established security controls.

In this hands-on role, you'll apply your account provisioning expertise, specialized healthcare application knowledge, and ServiceNow experience to resolve access requests, coordinate with operational teams, and maintain accountability throughout the fulfillment process. You'll contribute directly to the reliability of technology services supporting healthcare personnel in demanding operational environments.

What You'll Do

• Receive, track, and process assigned account access requests, maintaining ownership from initial submission through fulfillment or appropriate resolution.
• Review requested access against established role definitions and verify required training, authorization, and other provisioning prerequisites.
• Create or modify user accounts following approved procedures, required authorizations, and applicable access controls.
• Validate completed provisioning actions to confirm appropriate access and communicate account status or completion to users.
• Document pending approvals, unsupported access requests, system outages, and other dependencies affecting fulfillment.
• Escalate access exceptions and unresolved provisioning issues, coordinating with authorized approvers and technical support teams to facilitate resolution.
• Maintain accurate request records and meet established provisioning timelines and operational performance expectations.

Required Qualifications

• Minimum of 2 years of professional experience in account or identity provisioning within a federal defense-related technology environment.
• Working knowledge of user roles, role-based access requirements, and account provisioning prerequisites within specialized military healthcare application environments.
• Hands-on experience processing and fulfilling account access requests through ServiceNow.
• Active U.S. Government Secret security clearance.

Preferred Qualifications

• Supporting healthcare IT systems and operations in theater or deployed military environments.
• Processing government system access-authorization request documentation.

Why Rackner

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.

Benefits & Perks

Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:

• Company-supported professional certifications aligned with program work.
• Professional development and career growth opportunities.
• 401(k) with 100% company match up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and company holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.

Work Arrangement

This is a full-time, remote position based in the United States. Candidates must possess an active U.S. Government Secret security clearance.

Equal Employment Opportunity

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.