The Temporary Student Learning Center Operations Coordinator Opportunity

The temporary Student Learning Center Operations Coordinator is responsible for overseeing the daily operations of the Marriott Student Learning Center, ensuring an exceptional and student-centered experience for students, faculty, staff, alumni, employers, and visitors. This highly collaborative role serves as a key partner across the college, providing operational leadership for facility management, student staffing, customer service, technology support, and event coordination. The successful candidate is an organized, customer-focused professional who thrives in a dynamic environment, demonstrates sound judgment, builds strong relationships, and is committed to continuous improvement and service excellence. This is a full-time, four-month term position with the possibility of extension based on funding, performance, and business needs. As a member of the Cornell community, the successful candidate will foster a culture of belonging by demonstrating collaboration, respect, inclusion, and a commitment to supporting the success and wellbeing of others.

About The Cornell Peter and Stephanie Nolan School of Hotel Administration

The Office of Student Services is the central hub supporting the academic, professional, and co-curricular experience for all students in the Nolan School. OSS services as a key connection oint between student, faculty, and staff, ensuring a cohesive and supportive environment throughout the student journey.

Key Responsibilities

• Lead daily operations of the Marriott Student Learning Center, ensuring exceptional service, efficient space utilization, and a positive user experience.

• Recruit, train, schedule, and supervise student employees while fostering a culture of professionalism and customer service excellence.

• Coordinate academic, recruiting, conference, and event space needs in partnership with faculty, staff, students, and external stakeholders.

• Serve as the primary point of contact for operational, facility, technology, and service-related inquiries and escalations.

• Partner with library, IT, facilities, and event teams to ensure seamless delivery of resources, services, and technology support.

• Drive continuous improvement initiatives that enhance operational effectiveness, service quality, and the overall student experience.

What We Need

For further consideration, please submit a resume and cover letter.

• Bachelors' degree and 2 to 4 years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience coordinating programs, operations, events, or facility-related activities.
• Strong organizational, interpersonal, and customer service skills.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Experience supervising, training, or mentoring student employees.
• Strong written and verbal communication skills.
• Proficiency with standard business software and technology tools.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Experience working in higher education, student services, event operations, or facility management.
• Experience coordinating facility scheduling or event logistics.
• Familiarity with technology-enabled learning, meeting, or event spaces.

This is a full-time (40 hours per week), four-month term position based in Ithaca, NY, with the potential for extension based on funding availability, business needs, and satisfactory performance. The position is fully on-site and offers an hourly rate of $31.47 to $35.00, commensurate with education and experience. Regular work hours are 8:00 a.m. to 4:30 p.m., Monday through Thursday, and 8:00 a.m. to 3:30 p.m. on Friday. This position is not benefits eligible.

Visa sponsorship and relocation are not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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