University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Temp Shift Supervisor; Penn Class of 1923 Ice Rink

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Key Responsibilities
The Shift Supervisor is responsible for overseeing daily operations during assigned shifts at the University of Pennsylvania Class of 1923 Ice Skating Rink. Reporting to rink management, this position ensures smooth facility operations, high-quality customer service, accurate cash handling, staff supervision, and adherence to safety and operational standards.

The Shift Supervisor supervises rink staff, supports programming and events, operates ice resurfacing equipment, and ensures the cleanliness, safety, and readiness of the facility. This role requires strong operational judgment, customer service skills, and the ability to lead staff in a fast-paced recreational environment. Evening and weekend availability is required, as the rink operates during peak hours outside the traditional workday.

Job Description

Key Responsibilities

• Supervise rink attendants and housekeeping staff during assigned shifts.

• Oversee and support all rink programming during shifts; troubleshoot issues or escalate to management as needed.

• Deliver excellent customer service by assisting patrons with questions regarding facility operations and programs; answer phone inquiries and seek clarification when necessary.

• Operate ice resurfacing equipment safely and responsibly between group uses.

• Maintain facility cleanliness by supervising housekeeping staff and performing cleaning duties as required, including sweeping locker rooms, restrooms, and common areas, and emptying trash at closing.

• Accurately operate the point-of-sale (POS) system, process sales and payments, and balance cash registers at the end of each shift.

• Count and verify cashier and manager change bags at the beginning and end of shifts; record all amounts in the cashier log and secure cash and checks in the safe.

• Record chiller readings as required and report any concerns to management.

• Complete Shift Supervisor logs at the start, during, and end of each shift.

• Ensure coverage for scorekeeping duties by securing a replacement or assuming the role if necessary.

• Enforce facility policies, safety standards, and professional appearance requirements for staff during shifts.

Qualifications

• High school diploma or GED required; equivalent combination of education and experience considered.

• Demonstrated experience in operational or shift-based management required.

• Experience in ice rink, recreation, or athletics facility operations preferred.

• Strong verbal and written communication skills.

• Ability to provide excellent customer service to a diverse patron base.

• Previous retail or sales experience is desirable.

• Availability to work evenings and weekends as scheduled.

• Ability to lift 24–50 lbs. and perform physically active work.

Dress Code & Safety Requirements

• Clean, casual attire required; no faded, torn, or ripped clothing.

• Shorts, tank tops, and apparel with offensive or objectionable graphics are not permitted.

• Closed-toe, full-coverage footwear required; steel-toe shoes or boots recommended.

• Sandals or open-toe shoes are prohibited.

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

• Revenue growth and retention through improved marketing efforts, extended services, and new distribution channels

• Driving productivity through the effective use of technology

• Enhancing service offerings through upgrades and expansions of facilities

For more information about the Division of Business Services, visit: https://www.business-services.upenn.edu

About Penn Ice Rink

The University of Pennsylvania Class of 1923 Ice Skating Rink, located adjacent to the east entrance of Penn Park, has served the Penn and Philadelphia communities since opening in 1970. The 60,000-square-foot facility includes seating for approximately 2,000 spectators, locker rooms, concession areas, and event rooms for private groups of up to 50 people.

The rink features an 85’ x 200’ ice surface (16,327 square feet) and supports a wide range of programs, including recreational skating, hockey clubs for men and women, and annual tournament play. The skating season runs from mid-June through late April each year, offering year-round opportunities for healthy activity, competition, and community engagement.

 For more information about the Penn Ice Rink, visit: https://icerink.business-services.upenn.edu

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Business Services

Pay Range

$7.25 - $18.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.