Sobre este puesto de Telephone Fundraiser / Contact Centre Officer (Outbound Calling) en Mondial telephone fundraising

Mondial telephone fundraising · Presencial · North Sydney, New South Wales, Australia

Make a real difference for Australian and New Zealand charities, every shift.

About us
Mondial Telephone Fundraising is a North Sydney contact centre agency that partners with well-known Australian and New Zealand charities. We make outbound fundraising calls to donors of the charities we work alongside, thanking them for their support and inviting them to help even more.

About the role
In this outbound contact centre role, you’ll call supporters who already care about a cause. Your day will include:

Making outbound calls to charity supporters across a range of campaigns
Thanking supporters and sharing the impact of their giving
Inviting supporters to increase their regular donation, start donating again if they’ve stopped, or begin donating on a regular basis
Handling questions and objections with care, respect and honesty
Accurately recording call outcomes and supporter details in our calling system
Following each charity’s guidelines and fundraising compliance standards
Working with your Team Leader to build your skills through ongoing coaching and feedback

Requirements

Essentials

Australian working rights
A completed High School Certificate (or equivalent)
Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am to 5pm)
Able to work on site at our North Sydney office, just a short walk from the station

The qualities we look for

You enjoy talking with people and can communicate clearly and warmly over the phone

You're comfortable using a computer and take care to get the details right
You're keen to learn, open to feedback and want to grow your skills
You care about making a difference for people and causes

No fundraising or contact centre experience? No problem. Our three days of paid training and ongoing coaching will give you everything you need to succeed.

What changed from a human resources perspective: the requirements are now split into genuine essentials (the things you'll actually screen on) and qualities, so candidates aren't put off by traits that are developed in training. I added "or equivalent" to the High School Certificate, as this recognises interstate and overseas qualifications and reduces the risk of indirectly excluding people. The qualities are written as behaviors rather than personality traits like "confidence", which keeps them fair and job-related. The closing line encourages people without experience to apply, which suits your goal of widening the pool.

Benefits

Why you'll love working with us

Hourly pay of $33.85, with no commission, so you know exactly what you'll earn
Three days of fully paid training, so you feel ready and confident before your first call
Ongoing coaching and support from experienced Team Leaders
Have a say in your shifts each week by submitting your availability (within our minimum hours and business needs)
Paid fortnightly
No Sunday work
A friendly, welcoming team in an office a short walk from North Sydney train station, Victoria Cross Metro station and local bus stops
Meaningful work, helping charities raise vital funds for the causes they support

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Sobre Mondial telephone fundraising

Warm Calling, Customer Service.

Mondial Telephone Fundraising, North Sydney.

Do you want to make a difference? If you like speaking to everyday people who care about everyday issues … then we’d love to hear from you! We pride ourselves in treating our team members with respect and will value your contribution. valuing the generosity of the donors we speak with.

Description

We are an award-winning fundraising agency that is growing. We’re recruiting talkative, and caring team players to join us and make a difference. We’ll enhance your skills and experience to You'll be speak with likeminded supporters of causes which that matter to them. Conversations can be simple, challenging and rewarding. Cultivating trusting relationships with supporters is the main focus of the role. With that comes the ability to fundraise and provide the best representation of the charity.

Your responsibilities would include

Providing quality customer service over the phone to supporters of our long-term charity clients.
Representing charities and advocating for the humanitarian, environmental, medical, animal and social causes.
Provide multiple specialised services to donors for a range of charities over the phone.
Using our Contact Centre solution to make calls and accurately manage data for our charities.

Working effectively and part of a team in a contact center environment.
Achieving customer service KPI's around productivity and quality.

To be successful in this role

A genuine desire to help those in need.
An interest in philanthropy and charity work.
Ability to communicate effectively over the phone to diverse communities of donors.
Demonstrates resilience in handling objections and problem solving.
Previous customer service experience is desired.
Openness to continually learn and develop.
Ability to adhere to process when capturing information.

Benefits

We provide 4-week training and induction program. This will ensure you are equipped with the skills and knowledge required to do the role. You’ll receive regular support and coaching from your peers and the leadership team.

We now have vacancies for permanent, full time and part time (50 hours per fortnight). You get to choose your own shift pattern which allows you to plan your life outside of work. We pay Call centre award rates, there is room for growth, learning opportunities and development! Opportunity to work from home is available to all employees after the probationary period is completed and achieving KPI's on a consistent basis. We can help you get there!

Job Types: Full-time, Part-time, Permanent

Salary: $40,000.00 – $55,000.00 per year

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