Sobre este puesto de Telecommunications Operator I - Full Time Nights, 36 Hours, 3 Nights, Including One Weekend Night, Shift Differential Pay! en Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations.
Qualifications
- Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
- Relay emergency codes, pages, and other critical messages promptly and accurately.
- Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
- Maintain accurate records of communication and calls, including documenting emergencies and urgent messages.
- Assist with handling patient requests for information and service.
- Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
- Ensure that equipment is functioning properly and report any issues or malfunctions.
- Follow established protocols to prioritize emergency calls and other critical communications.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Customer service or call-center experience 2-3 years preferred
Knowledge, Skills and Abilities
- Good inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize rationally.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $20.82/Hourly
Grade
1
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.