Job Posting End Date

11-24-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area.  Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

Job Description

 What you’ll do:

This role is a member of the Infrastructure, Operations & Support organization accountable for the full device lifecycle, inventory, vendor performance, and continuous process improvement for AEP endpoint devices.

• Provide day-to-day leadership for Depot operations and the team, including work prioritization, team guidance, issue escalation, and mentoring to ensure reliable, responsive service delivery and an excellent end user experience.
• Lead the lifecycle programs, including planning, budgeting, forecasting, deployment coordination, asset recovery, and disposition, while driving improvements and automation throughout the lifecycle for all endpoint devices.
• Ensure appropriate inventory levels and effective controls for device receipt, assignment, accessories, asset management, CMDB maintenance, and equipment disposition, leveraging ServiceNow and other tools.
• Manage multiple vendors and service providers supporting Depot capabilities.
• Identify and implement opportunities to simplify, standardize, and automate Depot processes, improving operational efficiency and improve the employee technology experience.

What We're Looking For:

 

Education requirements are listed below:

•  Bachelor’s degree in computer science, engineering, business, or related technical field is required
• An equivalent combination of education and related experience may be considered

Work Experience requirement listed below:

• In addition to any experience required above
• 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.
  

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

 

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.