As a claims technician, you help process life and health insurance claims, promote occupational health and manage disabilities. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis to evaluate eligibility for benefits and the risk of legal action based on contractual clauses. Serve as resource person for the submission of solutions and action plans
• Speak with and write to professionals, partners and clients to obtain and provide information, justifications and interpretations of claims and insurance policies. Roll out and maintain software and manual and automated processes. Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• General college diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

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