Sobre este puesto de Technical Training Consultant en Motorola Solutions
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.
Job Description
This dynamic role is responsible for understanding North America (NA) customer training requirements and driving training attachment on both System Integration (SI) and Non-SI engagements. The primary goal of the Training Consultant is to ensure that customers are equipped to effectively use, operate, and maintain their complex MSI solutions and products, ultimately driving business outcomes, operational success, and strong customer satisfaction.
Key Responsibilities:
Consulting & Proposal Generation: Provide comprehensive training consultation services and custom proposal generation, which constitutes a large part of the role. Conduct needs analysis, administration, planning, and execution of training strategies and events.
Quoting & Alignment: Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests, MSI strategy, and critical customer needs within assigned territories.
Cross-Functional Collaboration: Partner with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales. Educate internal teams on training offerings and consult with management and peers.
Post-Sale Implementation: Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready.
Subject Matter Expertise: Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service. Identify the performance and competencies required to achieve specific business goals.
Required Skills & Competencies:
Work Style & Organization: Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking. Critical to this role is the ability to independently prioritize work, resolve problems, and manage customer projects accurately and timely.
Communication & Relationship Building: Excellent written and oral communication skills are required, along with a talent for building strong relationships internally and externally.
Strategic & Analytical Thinking: Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables.
Innovation & Learning: Requires a strong thirst for knowledge, an ability to keep current with technology and training developments, and the foresight to anticipate how new marketplace technologies will impact the organization.
General Experience: Requires knowledge of Systems Integration, project management experience, and a deeply customer-focused mindset.
Desired Qualifications:
Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager.
System Management experience in Land Mobile Radio (LMR).
Background in Software and/or Service Sales, Implementation, or Delivery.
Working knowledge of Motorola Solutions Technology, including ASTRO 25 Systems, MOTOTRBO Systems, and Public Safety Application
Target Base Salary Range: $55,000 - $65,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Military background, Associates or Bachelor's in Technical field
2+ years of technical professional experience
Proficiency in Microsoft Office and Google Suite of Applications.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
NoOur U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
