Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Technical Trainer (Mortgages & Financial Planning)

What will you be doing?

As our Technical Trainer, you'll play a key role in developing the knowledge, skills and confidence of colleagues across our Mortgages and Financial Planning. You'll design and deliver engaging technical, regulatory and sales training that supports both individual development and great client outcomes.

Key responsibilities include:

• Designing and delivering technical, regulatory and sales learning through workshops, virtual training, coaching and blended learning solutions.
• Leading induction and onboarding programmes for new colleagues.
• Creating and maintaining high-quality learning materials, assessments and digital learning resources.
• Supporting supervisors with competence assessments, observations, role plays and coaching activity.
• Delivering targeted development interventions where knowledge, performance or behavioural gaps have been identified.
• Helping colleagues achieve and maintain professional competence standards and qualifications.
• Supporting Performance Improvement Plans (PIPs) through tailored learning and development activity.
• Analysing learning and competence data to identify trends, recurring development needs and opportunities for improvement.
• Working closely with Compliance, HR, Supervisors and business leaders to ensure learning remains aligned to regulatory requirements and business priorities.
• Contributing to a culture of continuous learning, professional development and outstanding client outcomes.

We'd love to hear from you if...

• You have experience in technical training, learning & development, coaching or competence within financial services.
• You hold a recognised mortgage qualification (such as CeMAP) and a Level 4 Financial Planning qualification (or equivalent).
• You have strong technical knowledge of mortgages and/or regulated financial planning.
• You can simplify complex regulatory and technical topics into engaging, practical learning.
• You have experience supporting competence assessments, coaching and professional development.
• You build strong stakeholder relationships and are passionate about helping people succeed.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.