Technical Trainer

Reports to: Site Training Leadership

Position Summary

The Technical Trainer prepares associates to perform safely, accurately, and confidently in live operations by delivering approved training content, hands-on learning, systems training, cross-training, and refresher training. Working under the direction of the site training leadership team, this role supports learner readiness, training preparation, and consistent execution of established operational standards.

Key Responsibilities

Associate Training Delivery

• Deliver approved training for new and existing associates through classroom instruction, demonstrations, guided practice, floor-based learning, hands-on training, and other approved delivery methods.
• Create a supportive learning environment where associates can practice tasks, ask questions, receive coaching, and demonstrate readiness before moving into live operations.
• Deliver training using current approved Standard Operating Procedures, Work Instructions, and training materials.
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Cross-Training and Refresher Training

• Deliver refresher and targeted retraining in response to process changes, performance gaps, audit findings, quality concerns, safety observations, or operational needs.
• Reinforce approved training standards through follow-up observations, coaching, and targeted support.
• Share recurring performance or knowledge gaps with the site training leadership team to support follow-up action and training adjustments.

Systems and Process Training

• Maintain practical system and process knowledge to answer learner questions, recognize common errors, and provide effective coaching during training.
• Escalate system, access, or process issues to the site training leadership team for follow-up.

Safety Training

• Embed approved safe work practices into classroom instruction, hands-on learning, and operational practice.
• Escalate observed unsafe behaviors or unclear safety requirements to the site training leadership team.

Readiness Observation

• Conduct practical readiness observations based on established training and operational standards.
• Evaluate task execution, knowledge application, safe work practices, and demonstrated readiness.
• Provide clear coaching and feedback when associates do not yet meet training expectations.
• Escalate readiness concerns and follow-up actions to the site training leadership team.

Training Center Readiness

• Prepare classrooms, equipment, devices, materials, and learner resources before scheduled sessions.
• Maintain an organized, professional, and learner-ready Training Center environment.
• Support scheduling, attendance management, and material preparation for training activities.
• Support learner setup, including ULM profiles, YubiKey assignment tracking, and access readiness documentation.
• Monitor training equipment and supplies and communicate replenishment or maintenance needs.

Continuous Improvement and Network Support

• Identify gaps between approved training content and practices observed in live operations, and escalate them to the site training leadership team.
• Share learner feedback, observations, and lessons learned with the site training leadership team and other trainers.
• Suggest practical improvements to training delivery, activities, and learner support.
• Support training updates, startup activity, and network initiatives at other sites when assigned.

Success Profile

Technical Trainers in this role typically bring:

• Comfort explaining tasks clearly and coaching others one-on-one or in small groups.
• Willingness to lead classroom and hands-on training sessions with support from the training team.
• Familiarity with warehouse, distribution, or fulfillment work.
• Care and consistency when completing training records, learner setup, and access documentation.
• Practical judgment when observing whether an associate is ready for operational work.
• Willingness to learn new systems, processes, and operational requirements.
• Strong computer skills and the ability to work across multiple web-based and Windows-based applications and systems.
• Patience, professionalism, and a helpful approach with learners.
• Flexibility in balancing training needs with day-to-day operations.

Performance Indicators

Day-to-day performance in this role is generally measured by:

• Training sessions delivered as scheduled and in line with approved content.
• Completion of assigned training, including cross-training and refresher training.
• Training records and learner setup completed accurately and on time.
• Assigned training records and documentation kept ready for review.
• Associates prepared to begin operational work after training.
• Consistent use of approved training content and processes.
• Feedback from learners and the teams they support.
• Participation in training improvements and support when assigned.

Language Coverage Expectations

• Bilingual English-Spanish preferred; additional languages are welcome.
• Support the site training team's language coverage so routine training delivery does not depend on Operations personnel serving as translators.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:             

$68,000 - $72,000

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED 

You must be authorized to work for any employer in the U.S. 

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 

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