Job Description:

What you’ll do:

Summary:

This position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities:

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience. 
• Demonstrate ownership of customer reported issues till resolution. 
• Understand Customer’s impact, prioritize and communicate effectively between various stakeholders. 
• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities. 
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. 

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills. 
• Ability to logically troubleshoot complex and high impact problems 
• Self-learner with appetite for continuous development. 
• In-depth knowledge of the following: 
  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS] 
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), 
  • IP routing protocol (BGP, OSPF, RIP), 
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus. 
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

What you need to bring:

Preferred Work Experience: 

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers 
• Troubleshooting complex networking in Routing/Switching domain 
• Experience in working with Product Development/Engineering team to resolve customer reported issues. 
• Proven track record of implementing automation technologies. 
• Network Design and implementation experience in Datacenters would be a plus. 

Platform Knowledge:

Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Preferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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