Technical Support Engineer Job Responsibilities:

Install, maintain and support IT systems, to include in-person and remote support of laptops, desktops, printers, scanners and software applications.

Technical Support Engineer Job Duties:

• Ensure technology is accessible and equipped with current hardware and software
• Troubleshoot hardware, software and network issues
• Procure equipment as needed to meet end user requirements based on an approved equipment matrix
• Provide orientation to new users of existing technology
• Connect and set-up hardware equipment
• Install software on desktops and laptops
• Identify and prepare hardware for proper disposal
• Ensure hardware is properly secured before disposal
• Leverage ITSM tool to communicate with end users and document status
• Escalate issues as appropriate to management
• Seek process improvement and problem management opportunities
• Protect operations by keeping information confidential.
• Provide information by collecting, analyzing, and summarizing development and service issues
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Provide reliable solutions to a variety of problems using sound problem-solving techniques
• Performs technical root cause analysis and outlines corrective action for given problems
• Provide advice and/or training on proper use of company hardware and software
• Perform other duties as necessary

Knowledge, Skills, Abilities and Other Characteristics

• Strong analytical and problem-solving abilities with attention to detail
• Ability to analyze information and determine courses of action
• Strong customer relationship skills
• Organized, self-motivated and detail-oriented
• Ability to maintain detailed documentation and communications
• Strong communication skills, on the phone, in-person and electronically (i.e. e-mail, IM, text)
• Strong computer skills
• Basic knowledge of computer networking
• Basic knowledge of information security concepts
• Experience using and troubleshooting Microsoft Windows 10 and Windows 7 operating systems
• Ability to multi-task
• Willingness and desire to develop professionally
• Ability to work proactively with little supervision

Background Requirements

• High school graduate
• 1 – 3 years of experience providing level 1 or IT help desk support
• Experience working in a call center or answering phones in a professional work environment
• Familiarity with a variety of technologies, including PCs, networks and software applications

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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Additional Locations (if applicable):

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Company:

Agiliti

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This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.