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Sobre este puesto de TECHNICAL SUPPORT - BOSS REVOLUTION en Idt

Idt · Guatemala City
We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

Responsibilities and Duties

  •  Take calls from Retailers and Customers experiencing technical issues·        
  • Troubleshoot the issue over the phone·        
  • Log all calls and solutions·        
  • Report reoccurring issues to your supervisor·        
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.·        
  • Resolves tickets·        
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.        
  • Prepares reference material for users by drafting operation instructions

    • Qualifications and Skills

  • Excellent problem-solving and troubleshooting skills.
  • Experience working with computers·        
  • Strong communication skills·        
  • The ability to communicate technical information in an accessible manner to non-technical employees.       
  • A process improvement mindset.      
  • Software maintenance and testing capability.        
  • Basic knowledge of networking principles and operating systems. 
  • Customer-service focus.        
  • Collaborative mindset.        
  • Hands-on problem-solving ability.
  • High School Diploma
    •  

    Requirements

  • 85% of English Proficiency 
  • Software and Hardware knowledge 
  • Prior experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional 
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented
    • WE OFFER:
    Competitive salary
    Bonuses
    A great and positive workplace
    Parking Subsidy
    Life and Medical Insurance
    Benefits and Discounts
    Growth opportunities
    Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
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