Position Overview
The Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The individual will support customers throughout the lifecycle of a test program—helping interpret requirements, translating technical standards, and ensuring a high-quality customer experience from initial inquiry through completion.
The position requires strong scientific aptitude, attention to detail, and the ability to communicate complex technical information to audiences with varying levels of technical understanding.
Key Responsibilities
Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirementsProvide technical guidance on test program setup and executionSupport customers before, during, and after testing to ensure accurate and effective outcomesReview, interpret, and summarize testing standards, specifications, and engineering drawingsMaintain detailed and accurate documentation of all customer communications and project activitiesCollaborate internally to review project scope, feasibility, and timelinesDevelop cost estimates and proposals for testing services across multiple laboratory locationsFollow up on open opportunities, including requested but unsubmitted test programsConduct on-site customer tours and explain laboratory capabilities and testing methodologiesRepresent the organization at trade shows, conferences, and industry eventsPerform additional duties as needed to support business and customer objectivesRequired Education, Experience & Skills
Associate’s degree or higher in a science or technology-related disciplineMinimum of 3 years of customer-facing experience, including substantial written communicationAbility to explain technical and scientific concepts clearly to both technical and non-technical audiencesProficiency with standard business software, including Microsoft Word and ExcelStrong written and verbal communication skills in English, with a high attention to detailWorking knowledge of algebra and geometryUnderstanding of professional business communication and etiquettePreferred Qualifications
Five or more years of customer service or technical support experienceBachelor’s degree or higher in a hard science (e.g., Chemistry, Biology, Physics, Materials Science, Engineering Technology)Experience working in a laboratory, testing, or manufacturing environmentFamiliarity with national and international testing standards (e.g., ASTM, ISO, DIN)
