Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Overview

The Technical Product Owner (TPO) drives end‑to‑end delivery of digital and technology products within Agile squads. The role bridges business, product strategy, and engineering execution, ensuring that technical solutions align with product vision, scalability, and enterprise architecture.

Works closely with Engineering Leads, Architects, and UX teams to translate strategic roadmaps into technology-ready backlogs and deliverables

Key Responsibilities

1. Product & Technical Ownership

• Own and manage the technical product backlog, ensuring clear prioritisation aligned to business and technical goals
• Translate product requirements into detailed technical user stories, acceptance criteria, and solution designs
• Ensure alignment with architecture, APIs, data flows, and integration patterns

2. Delivery & Execution

• Work closely with engineering teams to drive sprint planning, backlog grooming, and delivery execution
• Remove blockers and ensure smooth end‑to‑end delivery across systems and dependencies
• Validate delivered features against functional and technical acceptance criteria

3. Stakeholder & Squad Alignment

• Act as the primary interface between product, business, and engineering teams
• Collaborate with architects, DevOps, security, and platform teams to ensure compliant and scalable solutions
• Manage dependencies across multiple systems, vendors, and markets

4. Technical Design & Governance

• Ensure solutions align with enterprise architecture, security, and compliance standards
• Review and validate API contracts, integration design, and system interactions
• Support technical decision-making with trade-offs between speed, cost, and scalability

5. Data-Driven Product Development

• Leverage data and insights to inform product decisions and
• Track product and technical KPIs (performance, reliability, adoption)
• Drive continuous improvement through experimentation and feedback loops

Key Requirements

• Proven experience as a Technical Product Owner / Product Owner / Delivery Lead in Agile environments
• Understanding of:
  • APIs, microservices, cloud platforms (e.g. Azure / AWS)
  • System integrations and middleware
  • Data platforms and analytics
• Ability to translate business needs into technical requirements backlog (epics, stories)
• Strong stakeholder management across business and engineering teams to conduct backlog grooming, prioritisation decisions based on business value
• Experience in CRM & contact centre solutions, defining & refining business processes
• Experience with design tool to conduct conceptual designs using figma Maker
• Good understanding of design from usability, user experience principles perspective.
• Experience working in cross-functional squads and large enterprise environments

• Experience in insurance, contact centre & CRM solutions,  digital journeys, and tech product management
• Exposure to AI / GenAI will be a plus
• Experience in multi-market or partner-integrated ecosystems

Core Skills

• Backlog management & prioritisation
• API & integration understanding
• Stakeholder management & communication
• Data-driven decision making
• Problem solving with technical depth

Success Profile

• Balances business priorities with technical feasibility
• Drives execution with strong ownership and accountability
• Able to navigate complex ecosystems (partners, platforms, markets)
• Communicates effectively with both engineering and leadership stakeholders

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.