Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

Description:

Join our collaborative team at Thermo Fisher Scientific as a Technical Lead, Cell analysis where you will provide world-class scientific expertise and support to our customers in Flow Cytometry and Cell sorting experiments in Basic cell culture, advanced cell culture workflows including organoid, stem cell and primary immune cell modification and culture. As a Technical Lead, you will serve as a trusted technical advisor helping customers optimize their use of our innovative technologies across advanced cell analysis solutions and supporting their journey in translational & clinical research. In this role, you’ll deliver high-quality pre-sales and post-sales support through scientific seminars, product demonstrations, hands-on training, troubleshooting assistance and technical consultation on relevant applications. You will also play a key role in driving end-to-end execution of our workflows with our collaborators.

Working closely with sales teams and cross-functional partners, you’ll help customers achieve significant discoveries while building long-term relationships that drive business success. This role offers opportunities for professional growth and development within an organization committed to enabling customers to make the world healthier, cleaner, and safer.

Responsibilities Portfolio Support

• Provide independent on-site pre-sales demos and post-sales product and scientific workflow trainings.

• Deliver product-and workflow- specific consultations focused on advanced cell analysis processes utilizing Thermo Fisher Scientific’s leading solutions such as Attune Family Benchtops & Bigfoot.  

• Provide panel design support & handholding the customers for assay optimization.

• Prepare and present seminars to a wide array of audiences.

• Develop and lead hands-on workshops, demos, and internal and external trainings.

• Provide market sensing mechanism, identifying new opportunities and trends, and highlighting gaps in current portfolio.

• Work with internal teams to develop and update workflow applications and education content for customer training in the form of videos, seminars, training manuals etc.

• Connect with the global and regional Technical Sales teams and share insights to new applications.

• Support marketing and business development functions in developing new content around data generated in-house or with collaborators.

• Work with the regional and local scientists to lead, facilitate and follow through with the implementation of new projects with collaborators.  

Experience:

• Required: PhD in Biology, Cell Biology, or related field.

• At least 5 years of commercial & 5 years of laboratory experience. Research experience in cell biology and/or immunology may be considered in lieu of commercial experience.

• Experience with data analysis, experimental design, process development and technical troubleshooting.

• Prior practical experiences in research & clinical immunoassay applications would be an advantage.

• Must possess strong understanding of customer challenges associated with transition to clinical workflows, and the relevant industry standards and best practices.

Knowledge, Skills, Abilities:

• Excellent oral and written communication skills are required.

• Strong interpersonal skills and emotional intelligence for understanding customer needs.

• Must excel in a client-facing role and be comfortable with speaking publicly to technical audiences.

• Able to work with a multi-disciplinary matrixed group that includes commercial representatives, R&D scientists, product management and marketing development representatives.

• Demonstrate judgment, tact and subtlety in handling internal and external members, and confidential and proprietary information.

• Ability to travel 50% of the time.