Job Description:

There is an opportunity in Airbus Customer Services to join the Operational Unit "Technical Data Support and Services", which works towards developing and delivering aircraft maintenance documentation, to enable the safe and efficient accomplishment of maintenance operations by the customers (airlines, MRO, lessors).The products developed are AMM (Aircraft Maintenance Manual), TSM (Troubleshooting Manual), IPC (Illustrated Part Catalogue).

To deliver the complete documentation at aircraft entry into service and to maintain it throughout the aircraft life cycle is our main mission, and is part of the airworthiness requirements. The main challenge is to define precisely the consequences of the design changes on the already published documentation and to understand the immediate impact on Customers operations, with the objective to provide customised documentation in accordance with aircraft configuration.

Experience Level needed:  5+ years, with at least 1 year in the activity lead position

The jobholder will be responsible of a portfolio of ATA chapters for all aircraft programs across Airframe /Systems / Cabin perimeters and will be responsible for the following activities:

Writing of Technical Data Authoring activities of a Manual in accordance with specifications and  quality standards, contractual commitments, configuration management rules, approved schedules, quality standards.

Mentor the junior members in the team and work as a specialist for Tech data topics. 

Innovate and bring the process improvements in the technical data perimeter

• Answer to customer questions for complex queries relative to his/her scope of activities. The jobholder will be responsible for providing efficient support to the customer, sometimes under high time pressure (following AOG…). He/she will guarantee accurate and on time correction of Technical Data deliverables.

• Assessment of aircraft design inputs (Mod & Mod Proposal, Service Bulletin, …) that drive aircraft evolution in order to detect the impacts in the technical documentation. 

• The jobholder could have to work in close cooperation with numerous interfaces: customer services departments, design offices, airlines, suppliers. 

• The jobholder also plays a key role in terms of continuous improvements for Technical Data processes & tools and for transnational standardisation of ways of working. 

• Ensure and maintain compliance with EASA/FAA regulations (ICA process) and EN9100 for their own technical scope and perimeter of responsibility..

• Provide continuous and efficient support to customers and all users of the Maintenance, Material deliverables.

• Customer queries through TRM as per OTD/FTR targets

• Ensure integration and management of all design criteria impacting Technical Data products.

• Assess and provide technical justification for all non-integrated design criteria.

• Manage all potential impacts of a criteria under the responsibility of ATA Systems

• Technical Steering and Monitoring with Design Office for SDR’s and DO Contributions

• Technical Steering and Monitoring of Illustrations request with Sub Contractors for a given ATA System

• Launch preventive/corrective actions to continuously improve products, processes and practices based on customer feedback in line with product definition.

• Verification and Validation – Incoming Inspection maintenance or material procedures

• Manage Technical Data & Services Subcontracted Activities in accordance to AP2539

• Monitor critical suppliers performance and prepare improvement plan

Qualifications 

Aircraft Maintenance Engineering (AME) degree or Aeronautical / other Engineering Degree with knowledge/exposure to Aircraft Maintenance domain. 5+ years experience in the Technical Data domain.

For this position the following skills are requested

- Basic knowledge of Aircraft and Aeronautics

- Knowledge of aircraft Systems 

- Aircraft maintenance

- Knowledge of Technical Data authoring in AMM, IPC, TSM

- Aircraft configuration Management

- Project Management

- Proactive, good team player and good organisational skills.

- Communication skills and assertiveness.

- Curious and open-minded for change and continuous improvement.

- English Advanced level is mandatory

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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