Technical AI Account Manager

Role Overview

We’re looking for a customer-facing Technical AI Account Manager to support and grow strategic customer relationships across our AI platform and infrastructure offerings. This role combines elements of Customer Success, technical account management, and solution-oriented sales.

The ideal candidate is comfortable working directly with technical stakeholders, helping customers navigate AI infrastructure and deployment needs, coordinating across internal teams, and identifying opportunities to deepen customer engagement over time.

This person will serve as a trusted partner to customers throughout onboarding, deployment, and ongoing adoption.

Responsibilities

• Manage day-to-day relationships with strategic customers and partners
• Support customer onboarding, deployment coordination, and ongoing account management
• Help customers navigate technical requirements and identify the right solutions for their AI workloads and use cases
• Act as a liaison between customers and internal Engineering, Research, Product, and Operations teams
• Monitor account health, customer adoption, and engagement trends
• Partner with GTM leadership on renewals, expansion opportunities, and long-term account growth
• Serve as a point of contact for customer questions, escalations, and operational coordination
• Help build scalable processes around customer onboarding, deployment coordination, and account management
• Maintain strong visibility into customer goals, timelines, and technical priorities

Qualifications

• Experience in Customer Success, Technical Account Management, Solutions Engineering, or technical sales
• Familiarity with AI/ML platforms, cloud infrastructure, developer tools, or enterprise software environments
• Strong communication skills with both technical and business stakeholders
• Comfortable managing multiple customer relationships and projects simultaneously
• Strong organizational, operational, and problem-solving skills
• Ability to operate independently in a fast-moving startup environment

Nice to Have

• Experience working with AI infrastructure, model deployment workflows, or technical enterprise customers
• Familiarity with cloud platforms, Kubernetes, or modern infrastructure environments
• Experience supporting enterprise onboarding and implementation processes
• Startup or high-growth company experience

Additional Information

We have an office in San Francisco and value in-person collaboration. This role will likely require significant travel and regular time spent working onsite with internal teams, customers, and partners.