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Job Description Summary

Job Description

JOB TITLE: Team Manager –Banking Operations - LBCM New York Operational Support
SALARY: £44,901 to £49,890
LOCATIONS: Edinburgh or Birmingham
HOURS: Full-Time
WORKING PATTERN:  This role will support the US working day which means typical hours will be UK time, 2pm to 10pm, 5 days a week. This role is fully remote.

What you’ll be doing

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.

A new opportunity has opened up in Commercial and Institutional Banking – Client Operations. This role is located in the UK and involves supporting and servicing the LBCM New York operational process activity. Join our Lending & Trade Operations Team as a Team Manager. We need someone passionate about delivering excellent client service. You'll support the Associate Director and ensure accurate work that follows all Bank processes, procedures, and regulations, prioritizing customer satisfaction.
Provide insightful, high quality, advice, and guidance to team members, embedding and maintaining robust controls within the operation.

Whilst some previous experience in Lending or Trade services is desirable full training will be provided.

Key Accountabilities

• Support the planning, co-ordination, and control of resources across a team to ensure timely, accurate and compliant services are maintained.
• Develop, mentor, and appraise direct reports within team mentor and develop colleagues to improve technical knowledge and personal effectiveness capabilities.
• Handle key performance measures in line with Quality, Cost and Delivery.
• Support both the Operations Manager in ensuring that our operations are compliant with group and regulatory policies.
• Anticipate, identify, communicate, and mitigate operational risks in a timely manner, implementing risk mitigation plans and providing effective feedback
• Actively support a culture of effective colleague engagement, continuous improvement, and customer focus through embedding CI methodology.
• Support the wider management team of Trade Services in delivering One Best Way across Trade Services with particular focus on the end-to-end customer processes and the management of stakeholders across Trade Services.

Why join us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. ​

What we’re looking for

·       Experience of developing teams and engaging colleagues.

·       Strong knowledge of working within Lending and Trade Operations and delivering Continuous Improvement methodologies to identify and deliver improvements.

·       Using Continuous Improvement tools, including AI, and approaches to progress towards being a customer-focussed elite organisation. Evidencing an understanding of customer value and the value stream, creating flow and pull, and striving for perfection. Internal variation is eliminated whilst customer variety is absorbed.

·       Knowledge of Trade & Lending products would be preferable, especially focused in commercial banking.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.