Job Summary:

The Care-Coordination Team Lead is responsible for ensuring the delivery of high-quality healthcare by owning end-to-end referral operations for Ennoble Care's partnership with a national home health provider. At launch, this is a hands-on operational role with direct responsibility for intake: the Team Lead personally performs all intake activities for partnership referrals — working the referral intake queue daily, verifying that referral data is complete, performing insurance verification, assigning providers, and advancing patients through the intake pipeline — in addition to coordinating outbound referrals and serving as a primary point of contact for partner communication. As the partnership scales, the Team Lead will build and lead a team of Care Coordinators supporting partnership markets, communicate company goals, safety practices, and deadlines to the team, motivate team members and assess their performance, and keep management updated on team performance. 

Responsibilities:

• Referral intake & processing: 

  • Own the home health partnership referral processing queue end to end, serving as the dedicated owner for all inbound partnership referrals 
  • Work the shared care coordination platform's intake queue daily: confirm all referral data is present and complete, perform insurance verification, create the patient chart in the EMR, assign a provider where needed, and advance each patient through pipeline stages with documented reasons for any patient who does not proceed 
  • Manage the dedicated partnership inbox, resolving missing-information questions, insurance questions, and duplicate referrals 
  • Acknowledge every referral received and monitor form submissions daily 
  • Maintain the referral log, ensuring no referral is lost 

  Outbound referral coordination: 

  • Serve as centralized coordinator for outbound home health referrals: create referrals in the chart, send them to the partner market contact, and reroute rejected referrals with documented reasons 
  • Handle documentation exchange, including clinical-note requests, 485/order sign-offs, and routing orders to collaborating physicians where required 
  • Confirm start of care and document it on the patient chart 
  • Review referral-routing exceptions on a regular basis 

  Partner communication & reporting: 

  • Staff the partnership's clinical escalation channels: urgent issues by phone within a defined response window, routine issues with same-day acknowledgment and loop closure 
  • Manage partnership patient communication, urgent clinical issues, and order/portal work 
  • Maintain account-level reporting and the referral funnel, reviewing daily 
  • Support end-to-end testing ahead of launch and participate in daily launch-period check-ins 

  Team leadership (potential future state)

Qualifications:

• • At least 2 years of experience in a healthcare operations, care coordination, or referral management setting; management experience strongly preferred 
  • CMA or LPN license preferred 
  • Valid Driver's license and access to a vehicle preferred 
  • Strong proficiency with healthcare operations systems (EMR, CRM, and intake platforms); comfortable learning new tools quickly 
  • Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources 
  • Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar 
  • Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects 
  • Familiarity with principles and procedures for personnel management 

Starting Salary: $50,000 per year + bonus structure

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