Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Retail Credit Operations (RCO)

Supports clients and investors with vehicle or home loans –from the time a loan closes to the time it’s paid off. Functions include home loan servicing, mortgage default activities through liquidation and servicing for specialty products like vehicle loans, Paycheck Protection Program (PPP) and Balance Assist. Functions include:  Mortgage Servicing Administration, Mortgage Payments & Accounting, Mortgage Solutions, Default Operations & Specialized Oversight, Post Sale & Default Services, Centralized Mortgage Portfolio Services, Specialty Product Servicing.

The team performs the reviews on data validation & recorded calls for FLU partners transparency into adherence with current policies, procedures to ensure alignment with applicable laws, rules, and regulations. It conducts reviews on control areas covering multiple Mortgage & Vehicle Servicing Operations functions. In-line and postproduction at both the associate and process level. Standardized & approved checklists to ensure consistency. Results are available to Quality Assurance and Front-Line Unit (FLU) Partners on the completion near real time and are retained in a centralized reporting site.

Job Description*

This role is part of Enterprise Independent Testing (EIT) – Retail Credit Operations (RCO) Testing. EIT is a control function that performs independent testing to ensure robust governance and appropriate oversight process is in place. It assesses that controls are effective, complete, and appropriate through our risk management process – Identify, Measure, Monitor and Control. Testing is performed on controls set in various stage of product life cycle for Home Loans, Mortgage and Vehicle Servicing Operations, Financial Center Operations, and others, to determine the effectiveness, applicability, completeness, accuracy and timeliness for various activity performed by RCO teams.

Responsibilities*

• Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy ratios
• Enter test results and findings in designated testing database
• Adhere to documented SLAs, Shift schedules and maintain on-time delivery of services
• Adhere to the productivity & accuracy target on cross trained functions
• To complete testing for various controls per the department’s calendar/schedule in a time bound manner without any deviations.
• Reporting/Escalation of testing discrepancies, issues and/or questions to appropriate contact.
• Ability to work independently & challenge the Line of business with the gaps identified as applicable.
• To work closely with Onshore and Offshore Processes and test effectiveness of controls.
• Ensure that all testing documentation is audit compliant.
• Defect and issue identification, logging, tracking, resolution, and reporting
• Tasks status communication to Leadership Team (EIT- Team Manager)
• Assist in existing process improvements. Adhere to all EIT - Testing processes and procedures
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Requirements*

 Education*

Graduates or Post-Graduates in Business, Commerce, Banking, Accounting, Software

Experience Range*

5 years+

 Foundational skills*

Ability to communicate effectively with senior stakeholders in a clear, concise, and influential way.

Strong independent problem solving and critical thinking.

Ability to drive culture of team environment.

Excellent verbal and written communication as well as interpersonal skills

Able to handle multiple deliverables simultaneously while being flexible and responsive to changing environments.

Flexible to shift changes at short notice.

Willingness to learn and adapt to changes.

Understanding on various Regulators governing Banking

Knowledge and experience for writing meaningful test scripts / executing / reporting.

Candidate should be able to work independently and meet the stringent timelines – self driven.

Eye for detail and good analytical & interpretation skills.

Ability to communicate, share ideas and influence people across all levels.

Sound knowledge on MS office tools such as Excel, Word and PowerPoint.

Capital Markets product knowledge would be an added advantage.

Strong Analytical Skills

Good understanding of US Mortgage Life Cycle, Fraud, Claims, Customer Service, Bank Card, Financial Services etc.

Knowledge of US Federal regulatory environment.

Proficient system knowledge to perform transactional testing within the various businesses.

Experience with Microsoft Office applications

Good inter-personal skills, positive attitude, team-player

Willingness to learn and adapt to changes

Should be open to working in any shift as per business requirements

 Desired skills

• Good understanding of Quality Control and Quality Assurance
• Audit/Testing/QA experience.
• Understanding on Banking regulations.
• Home Loan mortgage experience.
• Ability to contribute additional value through process/business improvement ideas.
• Audit experience an added advantage.
• Strong documentation skills.

Work Timings*

7:30 AM to 16:30 PM (IST)

16:30 PM – 01:30 AM (IST)

Job Location*

GIFT city