Why this role matters?

As the Talent Acquisition Team Leader (Senior Specialist), you will lead and develop a team of recruiters supporting hiring across ERM's Consulting Delivery Hub (CDH) in India. Working in partnership with the Talent Acquisition Manager, you will ensure recruitment activity is delivered effectively, consistently and in line with business priorities. This role is critical to driving recruiter capability, delivering hiring outcomes and creating a high-performing recruitment team that provides an exceptional experience for hiring managers and candidates.

What you'll impact

You will play a key role in enabling successful hiring outcomes by building recruiter capability, driving delivery excellence and creating a culture of accountability, collaboration and continuous improvement. Through strong coaching and operational leadership, you will help ensure Global Services can attract and secure the talent needed to achieve its business objectives.

What you'll bring

• Significant Talent Acquisition experience within a matrix organisation.
• Experience coaching, mentoring and developing recruiters to improve capability and performance.
• Ability to provide performance feedback, coaching and development support to recruiters at varying levels of experience.
• Strong stakeholder management skills, with the ability to build trusted relationships with hiring managers and business leaders.
• Experience managing recruitment delivery across multiple roles, functions or business areas simultaneously.
• Strong organisational and prioritisation skills, with the ability to manage competing demands and changing priorities.
• A data-driven mindset, using recruitment metrics and insights to identify risks and drive performance improvements.
• Experience producing recruitment updates and communicating progress, challenges and recommendations to stakeholders.
• Strong problem-solving skills and the ability to proactively identify and resolve hiring challenges.
• A continuous improvement mindset and a passion for developing people and improving recruitment practices.
• Excellent communication skills, with the confidence to influence stakeholders and HR colleagues.

Preferred

• Demonstrated success acting as a team lead, mentor or coach within a Talent Acquisition function.
• Exposure to high-volume, project-based or growth-focused hiring programmes.
• A track record of recruiting across multiple business functions, markets and geographies.
• Proficiency in recruitment technologies, applicant tracking systems and CRM platforms, including Workday and Gem.
• Knowledge of in-house, RPO and outsourced recruitment delivery models.
• Understanding of recruitment reporting, governance frameworks and performance measures.
• Familiarity with Global Capability Centre (GCC), Shared Services, Global Business Services or consulting environments.
• Exposure to recruitment transformation, process optimisation or continuous improvement initiatives.

Key Responsibilities

• Lead, coach and develop a team of recruiters, creating a culture of accountability, collaboration and high performance.
• Provide day-to-day direction and support to recruiters, ensuring workloads are balanced and hiring priorities are effectively managed.
• Monitor team performance against agreed service levels and hiring objectives, providing coaching and support to drive continuous improvements.
• Lead end-to-end recruitment for senior, specialist and business-critical positions, developing targeted hiring strategies and acting as a trusted talent advisor to hiring leaders.
• Partner with hiring managers and stakeholders to support the successful delivery of recruitment activity across Global Services.
• Monitor recruitment performance, pipeline health and hiring progress, proactively identifying risks and implementing corrective actions where required.
• Support recruiter development through coaching, capability building, quality reviews and sharing of best practices.
• Ensure recruitment processes, governance requirements and service standards are consistently applied across the team.
• Prepare recruitment updates, performance reports and hiring insights for the Talent Acquisition Manager and key stakeholders.
• Drive continuous improvement initiatives that enhance recruiter effectiveness, process efficiency and hiring outcomes.
• Support the implementation and adoption of recruitment technologies, tools and ways of working.
• Promote a positive candidate and hiring manager experience throughout the recruitment lifecycle.
• Act as an escalation point for complex recruitment challenges, providing guidance and support to recruiters and stakeholders.
• Work closely with the Talent Acquisition Manager to translate strategy into operational delivery and achieve hiring objectives.