The Systems Manager is a key support role within the operations team.

The incumbent has strong analytical, technical and project management skills, and a passion for continuous improvement and digital transformation. The Systems Manager plays a critical role in advancing functional capabilities through systems support, operational metrics, training, and implementation of new technologies and processes. The role has global responsibilities, participating in global team activities, and interacting with colleagues in multiple regions.

Responsibilities and Accountabilities

Technology, Systems, and Digital Solutions

• Support the administration, maintenance, and implementation of technologies and platforms.
• Collaborate with business and technical stakeholders to define requirements, evaluate

solutions, and implement system enhancements.

• Support organizational change management activities to drive adoption of new tools and ways of working.

Metrics, Reporting, and Business Analytics

• Develop and maintain dashboards and track key performance indicators to support operations.
• Analyze operational data to identify trends, risks, opportunities, and process improvement initiatives.
• Generate routine and ad hoc reports for leadership and cross-functional stakeholders.

Process Excellence and Continuous Improvement

• Support initiatives involving new technologies, workflows, and operational processes.
• Support development and maintenance of procedures, templates, standards, and operational guidance.
• Contribute to process optimization initiatives that streamline document development and review activities.

Training and Knowledge Management

• Deliver training and ongoing support for systems, processes, and tools.
• Support onboarding and capability development for internal staff and external partners.
• Maintain knowledge repositories and ensure accessibility of operational documentation.

Core Competencies

• Excellent written, verbal and presentation skills.
• Demonstrated track record in cross-functional, multicultural teams.
• Mastery of the English language, with a comprehensive understanding of English grammar and punctuation.
• Strong proficiency with Microsoft 365 applications with a special focus on word processing, tables, spreadsheets, presentations, graphics and templates.
• Proven ability to work effectively both independently or in a team setting.
• Proven effective influencing skills, able to lead without formal authority.
• Excellent organizational and time management skills with demonstrated ability to manage several projects simultaneously.
• Ability to analyze and synthesize complex operational data from multiple sources.
• Detail-oriented.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.