Department: Aviation Department

Salary: $108,851.00 - $156,473.59 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Systems Architect will be responsible for working with CLT teams including Technology, Facilities, Innovation and Experience, and Business Revenue to understand technology needs and gather requirements. The position will also work with vendors to find a technology solution that satisfies business needs and meets CLT Airport technology standards. The position will facilitate design workshops; revise designs based on stakeholder input and ensure teams have a clear understanding of the system during implementation and testing.

This position is accountable and responsible for ensuring that designs contribute positive business value and meets agreed upon scope, cost, schedule, and objectives.

Major Duties and Responsibilities:

• Responsible for gaining understanding of CLT Technology systems and have the ability to provide input on system modification and enhancements

• Document system designs using Microsoft Visio and standard templates established by the City of Charlotte Enterprise Architecture team

• Participate in design workshops that include vendors, CLT Technology teams, and the City of Charlotte Cyber Security team

• Visit CLT Airport buildings and gather information on network availability, space suitable for hosting technology infrastructure, and understand how design plans will impact existing technology infrastructure

• Research technology products and gain understanding of which products are best fit for the CLT Airport environment

• Maintain a broad knowledge of technology and how systems can be integrated

• Work with project managers to ensure system designs meet schedule, budget and technical requirements

Knowledge, Skills & Abilities:

• Excellent organizational & time management skills

• Effective verbal & written communication skills

• Strong customer interaction skills

•Ability to document & communicate technical information to non-technical audiences

• Budgeting awareness

• Ability to thoroughly research & accurately resolve IT related questions or concerns

• Confidence to lead meetings that include participation from vendors / technical & non-technical peers' / business owners

• Ability to effectively manage high stress scenarios

• Ability to work cooperatively with other City employees and the public

• Ability to apply conflict resolution techniques

• Ability to work with vendors to find a sustainable and cost-effective solutions

• Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats

• Analytical & logical approach to problem solving

• Ability to lead & ensure team alignment

• Solid judgment when approaching escalation procedures

Minimum Qualifications:

Three to Five (3-5) years of relevant work experience; or a Bachelor’s degree with two years of relevant work experience.

Preferred Qualifications:

• 6 years as a Solution Architect or equivalent experience in system implementation (or in lieu of)

• Actively working on attaining PMP Certification

• 3 years of system design experience

• 2 years of experience providing oversight on system designs, implementation, and acceptance testing

• Experience working with IoT Systems and protocols such as Modbus or BACnet

• Experience managing multiple projects concurrently & diverse types of technology projects

• Experience using MS SharePoint to manage project artifacts

• Experience using MSOffice and Microsoft Visio

• Experience within government environment

• Experience with implementing technology during construction of new buildings and airport terminal space

Working conditions and physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

ADA and Other Requirements

Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time

• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks

• Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data

• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain

• Comprehensive of written information in work related documents

• Ability to hear, understand and distinguish speech

Additional Information:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to

modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.