Position Summary

The role is based in our Malaysia office and will report to the Director, Enterprise Applications. It will involve providing BAU support to end user in Yardi Voyager and Elevate across multiple regions. The role will act as the main interface between the business teams and the relevant technical resources. There will also be a component to the role providing process and technical expertise with ongoing Group Technology optimisation projects.

Key Accountabilities - including but not limit to:

• Supporting and maintaining business systems including user management, queries, application support, etc.
• Eliciting and documenting requirements from business stakeholders while acting as the main interface between the business teams and the relevant technical resources
• Developing functional/technical requirements e.g., acceptance criteria
• Coordinating testing to determine effectiveness of solution
• Prepare documentation and train resources for end users of the system
• Help with identifying bugs reported by end users and raising support cases.

Requirements

Essential

• 2+ years Yardi Voyager experience in a Business Analyst or a Systems Orientated role
• Solid Excel Skills
• Experience in system implementation and maintenance
• High attention to detail
• Strong ability to understand business and system processes
• Strong communication & stakeholder management skillsets
• Self-starter with demonstrated ability to use initiative, work without supervision and assume full responsibility for completion of tasks
• Proactive and willing to look for ways to improve processes and procedures

Desirable

• Accounting/Finance qualification or experience in a related role
• Experience in the Property Industry would be a strong advantage
• Understanding of databases or common query languages (SQL)
• Ability to converse in Japanese or Korean language skills would be advantageous to liaise with Japanese / Korean stakeholders

Benefits

Grow with us – Career growth and learning

We believe our greatest strength lies in the growth and development of our team. From day one, we create an environment that builds confidence and lays the foundation for long-term success. Whether you’re launching your career or stepping into a leadership role, we provide the tools, learning opportunities, and personalised guidance to help you thrive.

More about career growth at ESR

Our values and purpose

Our values are the foundation of everything we do—shaping our performance, culture, and ambition. Our purpose is rooted in the pursuit of excellence across all areas of our business, with a focus on maintaining the highest standards of performance, accountability, and integrity.

When you join us, you commit to three core principles:

• We Do the Right Thing: Integrity is non-negotiable. We hold ourselves to the highest standards of accountability, ensuring that every financial decision and business move is ethical and transparent.
• We Win as One Team: Our culture thrives on collective success. We break down functional silos to ensure that our ambitions are met through seamless collaboration and mutual support.
• We Think Beyond the Present: We don’t just manage for the quarter; we build for the years to come. We challenge ourselves to look past immediate gains to secure long-term excellence and sustainable growth.

More about our values and purpose