As Systems Administrator (Salesforce), you’ll be responsible for the configuration, administration, optimization, and continuous improvement of the Salesforce platform supporting Army recruiting operations. The successful candidate will work closely with product managers, business analysts, developers, recruiters, and government stakeholders to implement solutions that improve business processes, data quality, user experience, and operational effectiveness.
This position requires technical expertise in Salesforce administration, business process automation, system analysis, and platform enhancement, along with the ability to leverage AI-enabled capabilities to improve system functionality, efficiency, and user adoption.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Administer, configure, and maintain the Army's Salesforce-based AIE Recruiting Platform.
• Configure and manage Salesforce objects, fields, page layouts, record types, workflows, validation rules, approval processes, Flows, and security settings.
• Gather, analyze, document, and translate business requirements into scalable Salesforce solutions.
• Collaborate with Product Leads, Product Designers, Developers, and government stakeholders to implement new capabilities and enhancements.
• Support the design, testing, deployment, and maintenance of Salesforce functionality and integrations.
• Develop and maintain reports, dashboards, and analytics that support recruiting operations and leadership decision-making.
• Monitor platform performance, data quality, system security, and user adoption metrics.
• Troubleshoot platform issues and coordinate resolution activities across technical teams.
• Support user acceptance testing, release management activities, and production deployments.-
• Identify opportunities to improve recruiting processes through automation and streamlined workflows.
• Leverage Salesforce AI capabilities, Agentforce, Einstein AI, generative AI tools, and other emerging technologies to improve recruiter productivity and user experiences.
• Utilize AI-enabled tools to assist with requirements analysis, solution development, documentation, testing, and process improvement initiatives.
• Ensure compliance with Army, DoD, cybersecurity, privacy, and data governance requirements.
• Create and maintain system documentation, configuration guides, standard operating procedures, and training materials.
• Provide end-user support, platform training, and knowledge transfer activities.
• Contribute to program deliverables, performance metrics, and continuous improvement efforts.

What you’ll need to succeed:

• Bachelor's degree in an applicable field plus one full academic year of graduate education in a specialized field; OR
• Bachelor's degree in a specialized field plus two (2) years of applicable experience; OR
• Bachelor's degree in any field with a minimum of three (3) years of specialized experience.
• Experience administering Salesforce environments in a professional setting.
• Knowledge of Salesforce configuration, security models, user management, data management, reporting, and workflow automation.
• Experience gathering requirements and translating business needs into technical solutions.
• Experience supporting enterprise software applications, cloud-based platforms, or CRM systems.
• Proficiency with Salesforce Flow, permission sets, profiles, dashboards, reports, data imports, and platform configuration.
• Experience testing, troubleshooting, and resolving system and application issues.
• Ability to analyze business processes and recommend improvements through automation and technology solutions.
• Familiarity with Agile development methodologies and iterative delivery practices.
• Experience working with system integrations, APIs, and third-party applications preferred.
• Experience supporting data quality, governance, and system security initiatives.
• Knowledge of AI-enabled Salesforce capabilities including Einstein AI, Agentforce, predictive analytics, or other emerging technologies preferred.
• Experience utilizing AI tools to improve productivity, documentation, analysis, or business processes.
• Understanding of software development lifecycle concepts, system requirements analysis, and solution testing.
• Strong analytical, problem-solving, and organizational skills.
• Strong written, verbal, and presentation skills.
• Ability to work independently and develop innovative approaches to solving complex technical and business challenges.

Salary Range: $140,000.00 - $160,000.00

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final range offered will be determined based on several factors including: 

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses