Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

Role Summary:

We are seeking a skilled Systems Administrator to join our dynamic IT team. This role involves monitoring and supporting our IT infrastructure, spanning on-premises data centres and Cloud Infrastructure. The ideal candidate will leverage modern monitoring tools, ITSM platforms, and automation techniques to ensure system stability, security, and performance.

As part of our Systems Administration team, you will collaborate with operations engineers, software engineers, and system architects to deliver 99.9% uptime while maintaining a secure and high-performing system.

We value team members who are customer-focused, innovative, and eager to stay at the forefront of cloud technology trends. If you’re ready to take on new challenges and contribute to a fast-moving industry, we’d love to hear from you!

What you'll do & how you'll make your mark.

1. System Monitoring and Support:

• Continuously monitor on-premises and cloud infrastructure using tools like Grafana, Zabbix and any Cloud monitoring tools.
• Proactively identify, troubleshoot, and resolve system issues to ensure maximum uptime.

2. Incident and Change Management:

• Manage incidents, service requests, and changes via ServiceNow ITSM tools.
• Collaborate with teams to resolve complex technical challenges within SLAs.

3. Automation and Scripting:

• Develop and maintain scripts in Bash, Python, PERL, Ruby, or similar languages to automate routine tasks.
• Enhance operational processes to improve system performance and team efficiency.

4. Documentation and Reporting:

• Maintain accurate documentation of system processes, configurations, and incident resolutions.
• Share knowledge with team members to foster collaboration and faster problem resolution.

Who you are & what you'll need to succeed.

• Proven experience in system administration across on-premises and cloud environments.
• Linux/Unix fundamentals, File Systems troubleshooting, good understanding of the various tools / services that are available by default with the Operating system.
• Good understanding of Linux Systems implies understanding these and more Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
• Knowledge of concepts like DNS, HTTP, TCP/UDP.
• Understanding of RAID/DAS/SAN/NAS storage solutions.

• Exposure to database servers such as MySQL
• Intermediate level skills managing web servers running Apache, Nginx, BIND, Exim, Dovecot etc.
• Familiar with Firewall tools like iptables, CSF, LFD

• Experience with monitoring tools like Grafana, Zabbix, and Cloud Monitoring.

• Familiarity with OCI security features, including IAM Policies, KMS, and Vault Services.
• Experience with ServiceNow ITSM or equivalent tools.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and collaboration skills.
• Willingness to work shifts and participate in a 24/7 on-call rotation.
• Ability to thrive in a fast-paced and dynamic environment

Good to have skills:

• Certifications: (preferred not mandatory)
  • Cloud Infrastructure Certified Associate/Professional. (OCI/AWS/Azure)
  • Red Hat Certified System Administrator (RHCSA) or equivalent.
• Scripting capabilities in languages like Python, Bash, Go, PHP etc.

Why you'll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.  

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  

• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! 

#NetworkSolutions 

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.