About this role:

Wells Fargo is seeking a System Operations Manager for its Middleware & Messaging Operations

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Leadership experience

Desired Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• Advanced degree (MBA or Master's degree) preferred.
• Experience leading mission-critical production environments supporting large-scale enterprise platforms.
• Hands on working and demonstable technical experience in MQ, Solace or Kafka technologies
• Experience managing enterprise messaging technologies, including one or more of the following: IBM MQ, Apache Kafka, Solace PubSub and IBM ACE / Integration Technologies
• Experience leading major incident management, production support organizations, and operational governance processes.
• Experience driving technology risk management, operational controls, audit readiness, and regulatory compliance.
• Proven ability to influence senior leaders and drive outcomes across large matrixed organizations.
• Strong executive communication, stakeholder management, and leadership skills.
• Experience developing strategic roadmaps and executing transformational technology initiatives.
• Experience supporting enterprise messaging environments serving thousands of applications and high transaction volumes.
• Experience leading global organizations operating in follow-the-sun support models.
• Strong knowledge of financial services technology risk and regulatory environments.
• Experience with public cloud platforms including Azure, AWS, or Google Cloud.
• Experience implementing SRE, Platform Engineering, and DevOps operating models.
• Expertise in observability technologies such as Splunk, Dynatrace, Grafana, AppDynamics, or similar platforms.
• Experience driving large-scale automation using Python, Terraform, Ansible, PowerShell, or related technologies.
• Experience leading infrastructure modernization, data center migrations, and cloud transformation initiatives.
• Industry certifications in ITIL, Agile, Cloud, Security, or SRE disciplines.

Job Expectations:

• Leadership Expectations:

  • Enterprise Leadership and Strategic Vision
  • Operational Excellence and Execution Discipline
  • Risk Management and Sound Decision-Making
  • Organizational Transformation Leadership
  • Talent Development and Succession Planning
  • Innovation and Continuous Improvement
  • Executive Presence and Influence
  • Accountability and Ownership
  • Collaboration Across Complex Organizations
  • Customer and Business Focus

• Operational Excellence

  • Platform availability and resiliency
  • Incident reduction and service stability
  • Change success rate
  • Recovery time performance

• Strategic Execution

  • Delivery of modernization and transformation objectives
  • Cloud adoption and platform evolution
  • Automation and self-service adoption

• Risk & Control

  • Reduction of operational risk exposure
  • Audit and regulatory outcomes
  • Control effectiveness and compliance performance

• Organizational Leadership

  • Employee engagement and retention
  • Leadership bench strength and succession readiness
  • Development of future technology leaders

• Business Outcomes

  • Stakeholder satisfaction
  • Cost optimization and operational efficiency
  • Alignment of technology capabilities with business priorities

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.