We’re looking for a Supervisor at the GCC Global Home IT in Customer Care, a role responsible for leading end‑to‑end operational performance for assigned hazard insurance processing workstreams. This role ensures consistent achievement of quality, production, and client SLA targets while fostering strong talent development, operational discipline, and continuous improvement. The Supervisor partners closely with global stakeholders to deliver compliant, cost‑effective, and scalable operations that support Assurant’s strategic objectives and client commitments.

ESSENTIAL FUNCTIONS

Participates in the development of short/long term goals and plans for work group

Solicits guidance from manager on best course of action for issues identified in work group

Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support.

Communicates department performance properly.

Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities

Consistently enforces all corporate/operational/departmental policies and values

Provide coaching and direction to all associates within department that promote continued improvement in performance.

Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.

Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.

Promote team development and cohesive participation to achieve department/operational objectives within assigned areas.

Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models.

Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.

Resolve personnel issues in an appropriate manner and supporting HR policies.

Recruit best possible candidates with skills and experience needed to support departmental functions.

Leverage high performing associates to support critical roles within work group.

Align staff resources and skills to support functions in department.

Provide appropriate incentives and rewards that promote excellence and achievement.

Solicit feedback from appropriate resources for continued improvement in self-development/learning.

Participate in client meetings/updates and provide all necessary information within the timeline agreed upon.

Able to maintain service levels for specific functions within span of control.

Continually challenge staff to improve/increase skills and operational knowledge.

Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress.

Promote team development and cohesive participation to achieve. department/operational objectives that are within work groups.

Solicits and/or assists work groups outside of span of control without jeopardizing service levels to assigned department.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED

Experience: At least a year or more years of supervisory/leadership experience required.  Experience in mortgage servicing, customer service, retail banking, or hazard insurance processing is welcome and desirable. 

Knowledge: Good verbal and written communications skills, analytical skills.  An understanding of human resource policies and procedures.  Basic workflow management tools. 

Skills:  Well-developed interpersonal skills promoting team participation with assigned staff.  Motivational methods to improve and develop assigned staff.  Ability to engage co-workers and peers in cross-functional teams. Multi-task and perform to multiple goals/objectives.

If you’re interested in this role, please, upload your most recent version of your CV in English.

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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