As the Support Coordinator, Education Team, you’ll coordinate the activities of our team of group retirement savings educators. You’ll play a key role in planning, monitoring and optimizing our initiatives across the country. You’ll have the opportunity to collaborate with internal and external partners. You’ll also track performance indicators and identify areas for improvement. Your ability to effectively manage multiple priorities will be put to good use! More specifically, you will be required to:

• Help plan and assign work based on priorities.
• Plan, manage and update work schedules to ensure that operations run smoothly and at expected performance levels.
• Serve as a resource person for sector employees and provide the support they need to carry out their work.
• Closely monitor deadlines for activities and make adjustments as needed to improve productivity and the quality of service for members and clients.
• Participate in administrative activities to support the manager.
• Help resolve complaints and dissatisfaction.
• Produce and analyze various reports (e.g., dashboard, performance metrics and sector objectives).
• Ensure that transactions and operations are secure and comply with policies, practices and standards.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria

What you bring to the table

• General College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Advanced proficiency in Microsoft Office

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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