Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre.  Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.
 

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Senior Manager, Security & Enforcement Services, the Supervisor of Corporate Security is responsible for the management and administration of the security operations for the Town of Whitby, including developing, implementing and monitoring the Corporate Security Program in partnership with town departments for the protection of town employees its customers, and physical assets.  This is accomplished by using a mix of proactive and reactive security measures, supported by current and relevant documentation.

Duties for this newly created progressive role include, but are not limited to:

• Assists the Senior Manager, Security & Enforcement Services, to develop and implement the corporate security philosophy, policy/procedures and strategy to effectively deliver a centralized solution for the security of Town employees, members of the public and all Town assets utilizing our facilities and services and our physical assets.
• Directs, coordinates and monitors day-to-day functions and services of security (contracted services).  This includes reviewing and evaluating work performance, providing guidance and interpretation of Town specific policies and procedures, addressing complaints/disputes and resolving problems.
• Develops, implements, monitors and evaluates a Town wide Security Program with interdepartmental engagement in order to deliver risk prevention, detection and response programs that ensures that all Town staff, customers and assets are protected and that Town services and facilities remain safe.
• Develops implements, and monitors security activity and security incidents, and ensures that all security incidents are properly documented, investigated, traced and closed (including post-event analysis and review).
• Conducts and manages applicable security investigations related to non-criminal incidents including but not limited to trespassing, and suspicious activity; as well as criminal incidents including but not limited to thefts, property damage, and offences against persons.
• Acts as a liaison with law enforcement personnel during criminal investigations, event security planning, and the release of security camera recordings.
• Primary responsibility for policy administration, triage, investigation, and case management of complaints under the Public Code of Conduct. Includes the gathering and consideration of evidence, determining if the policy was violated, and assigning the appropriate consequences.
• Develops a security risk assessment process to consider threats and vulnerabilities of all Town facilities and proposes/develops/implements prohibitive measures as may be applicable.
• Ensures the Town's Security Program and various security services are delivered in accordance with appropriate legislation and regulations.
• Manages the annual operating/capital budget related to the security function and implements controls to track and monitor expenditures.
• Develops and implements an integrated solution for the application for security technical equipment (such as access control, intrusion alarms and CCTV) across all Town buildings in order to reduce duplication and ensure cost effectiveness.
• Develops, implements, monitors and evaluates a Town wide Emergency Procedures with interdepartmental engagement in order to provide information, direction, and appropriate training to ensures that all Town staff, and managers understand their role and responsibility during an incident or emergency.
• Attend municipal council, committee, and public meetings to support the orderly conduct of proceedings, monitor attendee behavior to ensure compliance with municipal policies, procedures, and applicable by-laws.
• Intervene in disturbances using a measured approach, including verbal de-escalation, and, where necessary, physical intervention consistent with training, judgement, and legal authority to detain or arrest individuals in accordance with the Criminal Code of Canada, the Trespass to Property Act (Ontario), and other relevant legislation.

Who You Are

The Town of Whitby is currently seeking a highly motivated and energetic individual for this challenging opportunity. You are self-motivated, self-starting and utilize a proactive approach to work. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skilfully build, establish and maintain positive working relationships within the workplace.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site.  You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn skills, and explore new ways to connect and collaborate in the digital world.

You are a strategic thinker who is excellent at prioritization and a problem solver. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the ability to demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

What You Bring To Our Team

As the successful applicant, you must possess:

Knowledge Requirements

• University degree in Criminology, Business Administration, Criminal Justice or Emergency Management
• Successful completion of industry-specific certified professional designation, such as Certified Protection Professional, Certified Fraud Examiner and/or Physical Security Professional is preferred
• Current member of the American Society of Industrial Security (ASIS) in good standing preferred
• Possession of a valid Province of Ontario Security Licence, as defined in the Private Security & Investigative Services Act
• Training/certification in CPTED (Crime Prevention Through Environmental Design), Basic Emergency Management (BEM), and Incident Command System (ICS) 100
• Additional required training and certifications in Verbal De-escalation, Legal Arrest Authorities, Physical Restraint of Violent Persons, and Defensive Tactics

Skill Requirements

• Five (5) years extensive security experience implementing and managing corporate security services in accordance with policies and processes
• Demonstrable working knowledge of the Criminal Code of Canada, Trespass to Property Ace and Public Works Protection Act Environmental and Occupational, Safety, Health & Risk Management policies and procedures
• Environmental and Occupational, Safety, Heath & Risk Management policies and procedures
• Strong knowledge in the area of security practices, methods and enforcement strategies
• Above average communication skills and strong customer service orientation to deal effectively with the public, staff, community group representatives, and public officials
• Strong leadership, planning, organizational and public relations skills to establish and maintain effective business relationships with all levels of staff
• Ability to work with multiple priorities in an active environment
• Ability to read blueprints and details for building construction and/or renovation and ability to communicate using technical terminology for areas of responsibility
• Develops and implements corporate security policies and procedures Demonstrated ability to exercise effective budget control
• Must be able to obtain Basic Emergency Management certification
• Proficiency in the use of personal computers and Window based computer applications
• Strong knowledge of the deployment, installation, and operational use of physical security systems such as access controls alarms and CCTV
• Must be willing and able to work irregular hours, on weekends, and on holidays as required and respond to after work emergencies
• Successful candidates will be required to provide a satisfactory police record check to the Corporation as a condition of employment
• A valid, satisfactory police criminal record check to work with the vulnerable sector
• Must hold or acquire within six months, a current Standard First Aid (within two year of certification), Basic Rescuer CPR-C (within on year of certification) and  AED Certification

• Must possess a valid class “G” Ontario Drivers’ License and provide ongoing consent to conduct a Driver’s Abstracts through the Ministry of Transportation.  A clean driving record is preferred.

What We Offer You

• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.
• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a designated as a Frontline Hybrid role. Frontline Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.

Salary Range/Hourly rate:

Hybrid information:

Hours:

Closing Date:

Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.