On the job you will:  

• Serve as the go-to person of the specific location in terms of the knowledge of the processes
• Create training plan for new joiners
• Assist the leader in task allocation and ensuring that all members are well trained and efficient enough to handle live production
• Assist the Manager in the day-to-day staff supervision
• Provides coaching and conduct regular catch-up with team members
• Perform controls and ensure compliance with company policies and procedures
• Ensure that all processes/deliverables for the day have undergone internal first level review process prior to BU submission. This included review of the below monthly and quarterly processes of each team members
• Complete system-driven accrual and invoice process (both intercompany and third-party) – responsibilities include:

• New client setup through automated Excel templates
• Modification of existing client static data, including GL attributes, through system GUI and client setup templates
• Prepare AUM feeds for system automated import
• Completion of AUM and fee templates, including fluctuation investigation
• Review of all fee calculations and invoice templates (where applicable) prior to system-driven distribution to clients
• Process client cash receipts

• For manual clients and processes, perform Excel-based AUM load, invoice creation and journal entry creation/loading
• Prepare system-driven or manual client account reconciliations and aging; investigate breaks and outstanding receipts
• Collaborate with Treasury to clear suspense accounts for a number of entities. Prepare monthly revenue true-up schedules
• Process wire requests for routine and non-routine intercompany payments and third-party transactions
• Various monthly/quarterly reporting to groups throughout MIM and Manulife
• Perform controls and ensure compliance with company policies and procedures
• Collaborate with other team members and business partners on special projects, as required
• Identify opportunities to improve existing processes and achieve efficiencies by optimization and automation
• Collaborate with other team members and business partners on special projects, as required
• Identify opportunities to improve existing processes and achieve efficiencies by optimization and automation

Our commitment to you:  

• Our mission; to be a part of making Decisions Easier and Lives Better 
• A leadership team dedicated to your growth and success  
• A bold ambition and set of goals to be a leader in driving transformation in our industry  
• Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com     

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.