About the Role

The Macquarie University Student Lifecycle team is seeking enthusiastic and detail-oriented individuals to join a pool of casual staff supporting a range of student administration processes. These opportunities are particularly suited to individuals available during peak operational periods from May to August and November to March.

Working as part of the Student Lifecycle team, you will provide administrative support across a variety of student processes, helping ensure student requests are processed accurately, efficiently, and in accordance with established procedures. This role requires strong attention to detail, excellent customer service skills, and the ability to quickly learn and apply information across multiple systems and resources.

Key Responsibilities 

The Future Students Enquiries Representative is a front-line service role providing accurate, timely, and personalised information to prospective international students.

What will you do?

• Assist the Manager and Student Lifecycle team with administrative processes across the student lifecycle.
• Understand and apply relevant processes, systems, templates, procedures and resources to action student requests.
• Perform data entry and update student records across Macquarie University systems, ensuring accuracy and data integrity.
• Receive and respond to student enquiries in line with established guidelines and templates, escalating or triaging enquiries where appropriate.
• Review and verify information across university systems and external platforms, following up with students as required.
• Conduct initial assessments of student enquiries and cases against predetermined criteria.
• Request additional information from students where required to progress enquiries and cases to the next stage.
• Support team operations through administrative and process-related tasks as required.

Selection Criteria

• Availability to work on campus during the University's peak periods of May to August and December to March.
• Availability to attend training sessions scheduled for November 2026.
• Previous experience in a customer service environment, either face-to-face and/or through digital communication channels.
• Exceptional attention to detail and a high level of accuracy.
• Well-developed interpersonal, written and verbal communication skills.
• Ability to quickly learn and navigate multiple systems and processes.
• Strong organisational and time management skills.
• Positive attitude, strong work ethic, and the ability to consistently undertake detailed and repetitive tasks with accuracy.
• Ability to work both independently and collaboratively as part of a team. 

Desirable 

• Experience working in a higher education or student administration environment.
• Experience using student administration systems or databases.
• Familiarity with university policies, procedures and student lifecycle processes. 

Role Specific Inquiries:  Hina Ali, Team Leader, Enrolments at [email protected] or Senah Han. Team Leader – Progressions at [email protected]

How to Apply

To be considered for this role, please submit your CV and a cover letter (not exceeding 2 pages) that demonstrates how you meet the selection criteria.

Applications Close: 13 October 2026 at 11:59pm

Shortlisted applicants will be invited to participate in an interview and assessment task.

Applications without a cover letter addressing the selection criteria will not be considered.

Pre-Employment Checks

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

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A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.