Financial Affairs:

Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.

The Opportunity:
A Student Accounts Advisor is a trusted resource for students, families, and university customers: answering questions, resolving concerns, and guiding them through the financial processes that keep their academic journey on track. In this role, you'll serve as a go-to contact for student financial account inquiries, communicating policies and procedures related to refunds, Florida Prepaid, waivers, late fees, third-party payments, and e-commerce payments. You’ll also play a key role in maintaining the Student Account Services Academic Record Change process, supporting students through late adds, late drops, course swaps, and medical withdrawals.

If you're someone who takes pride in delivering accurate, timely service and genuinely enjoys helping people find answers, this is your opportunity to make a real difference in the lives of UCF's students every single day.

Responsibilities:

• Provides professional, courteous and timely customer service to students, parents and other university customers both internal and external regarding , student payments, charges, holds and refunds.
• Maintains Student Account Services Academic Record Change process including late Add/Late Drop courses, swap and Medical Withdrawals. Reviews and communicates updated statuses for payments, third-party billing, waivers and refunds. Requests enrollment cancellations in accordance with established policies.
• Collects, verifies and corrects data from students, faculty, staff and other members of the university community.
• Creates entries for posting to the general ledger via the group post process.
• Reviews and verifies student information with respect to electronic funds transmitted to the university on their behalf.
• Prepares statement of fees paid and statement of charges.
• Calculates tuition, fees and other charges for students seeking reinstatement to classes.
• Reviews, explains, and verifies tuition payments as it relates to students annual 1098T tax forms.
• Assists with the collection of university accounts receivable.
• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

• Experience providing professional, courteous, and timely service, including the ability to clearly explain financial policies, billing procedures, or account statuses to individuals with varying levels of familiarity with university processes.
• Demonstrated ability to collect, verify, and accurately process financial data, account information, and related documentation with a high degree of accuracy and attention to detail.
• Microsoft Excel knowledge for data entry, reporting, or financial tracking; experience with PeopleSoft or a comparable enterprise resource planning (ERP) or student information system.
• Familiarity with higher education policies, processes, or administrative operations, including experience navigating university systems or supporting students and faculty in an academic setting.
• Experience working in a call center or high-volume customer contact environment, with the ability to manage multiple inquiries efficiently while maintaining accuracy and professionalism.

Special Instructions to the Applicants:

The anticipated hourly rate for this position is around $15.66 - $17.75. The final hourly rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].