Job Description

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Reporting to the STS Supplier Account Management (SAM) Manager, STS Tier 1 Account Manager is accountable to support regional STS Suppliers related to statement reconciliations, queries, and escalations from internal/external customers. This position will be part of a team of STS SAM Specialists found in one or more of our Business Services Centers (BSC) based in Czech Republic, Costa Rica, and Malaysia.

The STS SAM activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to build and develop relationships with internal and external customers, address customer inquiries and concerns, while acting as the primary point of contact for any concerns that may arise within STS processes and work to resolve in a timely manner. Account Managers will develop and implement account plans and strategies to ensure successful services to customers. They will deliver and execute STS SAM processes.

Primary responsibilities

• Monitor and improve metrics to ensure health of STS SAM model
• Collaborate with cross functional teams and external customers to deliver high quality service to suppliers by ensuring consistent, high-quality services to increase customer satisfaction
• Lead weekly/monthly meetings with internal and external stakeholders
• Complete root cause analyses 
• Understand their role in the end-to-end SAM model design
• Coach newly joined colleagues on STS process
• Effective collaboration with all the other STS subgroups to ensure a globally consistent approach
• Develop a thorough understanding of the supplier and pain points
• Manage day to day supplier communication and ongoing relationships as it relates to StS
• Help develop and maintain process knowledge within SAM Team
• Adhere to the global process design, policies, and compliance requirements
• Raise opportunities and pain points to help inform strategy for continuous improvement opportunities
• Identify common trends and themes with suppliers to identify long term solutions, reduce escalations and complex issues
• Support suppliers with Audit requests
• Work closely with SAM Managers on areas of opportunities
• Responsible for preparing reports and analyzing supplier data such as POT %, Count of Overdues, and more, to ensure supplier and internal needs are met
• Develop and implement account strategies
• In some cases, Account Managers may be responsible for onboarding new suppliers or transitioning accounts between teams in STS

Requirements

• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area is required
• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) and SAP Ariba is required
• Business level fluency (oral and written) in English is required, additional languages desired
• Experience with Case Management tools
• Excellent attention to detail, problem solving, analytical and organizational skills
• Continuous improvement, customer focused and results driven mindset
• Sense of urgency
• Effective communication and interpersonal skills with an ability both to work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team – and operate independently and remain focused through change or uncertainty
• Bachelor's degree in Accounting, Finance, Business Administration, or related fields is preferred

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