Job Description Summary

Strategic Vendor Operations Leader will deliver accurate, efficient vendor service contract processes, maintain installed base and vendor service contract data, and drive financial and quality improvements for healthcare systems. Partner with customers, Field Service, and Service Sales to resolve issues and support customer satisfaction. Manage project planning, coordination, and operations within healthcare systems or facilities, working independently within established policies and subject to review of results.

Job Description

Roles and Responsibilities

• Lead vendor service contract execution, managing scope, timelines, implementation, additions, changes, renewals, expirations, and terminations to maintain coverage. Enforce service standards, scheduling, and controls to meet customer needs within financial and commercial parameters and support customer satisfaction.
• Recommend vendors and resolve vendor service contract and service issues beyond established parameters by applying best practices, cross-functional knowledge, and competitive insights.
• Advise customers on vendor service contracts and relationships, identify financial, quality, and service opportunities, and communicate them to build lasting partnerships and service delivery consensus.
• Monitor vendor service levels, escalate recurring issues, and coordinate corrective actions.
• Execute vendor dispatch, documentation, and service contract processes.  Maintain accurate installed base and vendor service contract data in Siebel and Nuvolo CMMS; exchange real-time data to improve forecasting, efficiency, and timely service.
• Design and improve systems with IT, including vendor service contract management.
• Analyze and consolidate customers’ vendor service contracts; deliver annual assessments and cost-benefit analyses.
• Report on vendor service contract performance, cost savings, data accuracy, and service improvement outcomes.
• Independently prioritize and execute projects, including assigned small customer projects with limited risk and resources. Align customer processes and milestones to implement vendor service contracts successfully.
• Manage risk by monitoring vendor service contract, policy, and documentation compliance; conduct regular alignment and review meetings.

Qualifications

• Bachelor's degree or minimum of 5 years’ healthcare leadership experience.
• Must reside in the greater Chicagoland area.
• For either education pathway, at least 5 years of healthcare technology experience, with demonstrated knowledge of vendor service contracts, service operations, and installed base data management.
• Proficiency in Microsoft Excel, Word, Outlook, and Access, with the ability to analyze contract data, conduct cost-benefit analyses, and report performance and savings accurately.
• Strong customer communication, negotiation, and problem-solving skills to advise stakeholders, resolve contract and service issues, and coordinate vendor corrective actions.
• Ability to manage vendor service contracts across implementation, changes, renewals, and termination while monitoring service levels, coverage, and compliance with contractual obligations, internal policies, and documentation requirements.
• Working knowledge of computerized maintenance management systems (CMMS) and service contract systems, with the ability to maintain data integrity and partner with IT on system improvements.
• Knowledge of Lean Six Sigma principles and the ability to apply process improvements that reduce waste, control costs, and improve service quality.
• Proven ability to independently prioritize projects, manage change, influence cross-functional stakeholders, and meet deadlines while balancing competing priorities.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.