Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

The Sr Tech Vendor Relations Analyst will oversee the management of our telecommunications expenses and vendor relationships. The ideal candidate will have a strong understanding of telecom services, contracts, and billing structures. They will be responsible for optimizing our telecom expenses, identifying cost-saving opportunities, and ensuring compliance with company policies and industry regulations.

Core Responsibilities

• Serves as the Vendor Relationship Owner (VRO) for assigned vendors.

• Maintains strong relationships with vendors.

• Evaluates vendor performance, conducts vendor risk assessments and scheduled vendor reviews. • Manages all related vendor contracts and facilitates contract negotiation.

• Manage and analyze telecom expenses to identify cost-saving opportunities

• Managing the acquisition of mobile devices and services.

• Knowledge of and understanding of pricing and benchmarking of telecom services

• Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc

• Develop and implement strategies to optimize telecom expenses while maintaining service quality

• Supports monthly allocation process ensuring technology costs are billed to the appropriate business unit (BU)

• Track telecom usage and trends to forecast future expenses and plan accordingly

• Coordinate with telecom vendors to negotiate contracts and resolve billing discrepancies

• Identify coding discrepancies to ensure accurate cost center and GL allocations

• Experience working with corporate managed devices and a Mobile Device Management Platform (such as Asignet, Cass Information Systems, Sakon, Rivermine, Tangoe, etc)

• Coordinate with fixed line vendors to provide periodic utilization stats for review by Tech partners.

• Support 'green' initiatives with responsible mobile recycle plan

Qualifications

• Bachelor’s degree in IT, business or equivalent experience

• Professional TEM certification preferred

• Two-years or equivalent customer service experience required

• Carries out all responsibilities in an honest, ethical and professional manner

• Exhibit results driven attitude to manage deadlines

• Proven ability to work independently and as a team member

• Excellent communication (written and oral) and interpersonal skills

• Ability to interact effectively at all levels and across diverse cultures

• Ability to adapt as the external environment and organization evolves

• Proven performance demonstrating flexibility, ability to prioritize, and work analytically in a problem-solving environment

• Ability to conduct research on industry best practices/standards and effectively apply to situation

• Excellent PC skills, including excel, power point, process mapping software (Visio)

• Demonstrated familiarity with Accounts Payable procedures, invoice processing, and auditing

• A solid understanding of telecommunications and networking concepts, principles, and knowledge of systems connectivity to understand overall flow of leased services

• Prior experience reviewing, modifying legal contracts and documents (MSAs, SOWs, NDAs, etc.)

• Deep understanding of the full life cycle of contracts

• Strong understanding of legal terms and conditions and demonstrated negotiation skills coupled with extensive knowledge of business and contract law related to Technology services

• Ability to manage projects with strong cross-functional collaboration skills

• Prior experience with the IT project initiation process and gathering business requirements

Disclaimer:

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.

Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.