• Own a portfolio of mid-market accounts; serve as the primary contact responsible for day-to-day client engagement, retention, and renewal
• Build and maintain relationships with key stakeholders and decision-makers; maintain regular touchpoints and active engagement across the contract lifecycle
• Develop and execute account plans with a focus on retention, optimization, and incremental growth; participate in QBRs and account review cycles
• Manage a rolling renewal pipeline with 90-day forecast visibility; surface at-risk accounts early and coordinate with support and consulting as needed
• Identify and progress cross-sell and upsell opportunities within the account base; partner with overlay resources to advance complex opportunities
• Pursue net-new business opportunities within the assigned territory; retention and expansion are the primary focus, but this role is expected to develop new logo pipeline and close net-new deals where opportunities arise
• Maintain accurate opportunity, activity, and forecast data in CRM; deliver timely and transparent reporting to sales management
• Travel to client sites to support relationship development, account reviews, and renewal conversations
• Develop working knowledge of Veradigm's product and service portfolio and the healthcare market context relevant to assigned accounts

KPIs:  Net Revenue Retention  •  Gross Renewal Rate  •  Expansion Revenue  •  New Logo ACV  •  Quota Attainment %  •  NPS

Compensation Range:

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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